There Is No True Cloud Security Without Comprehensive Command and Control

The SANS Institute polled several hundred respondents across many industries, and findings included vulnerabilities in the approaches of technology, financial services, government and other verticals including lack of encryption, and the discovery of API management consoles which are not protected t…

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Masergy Global UCaaS Introduces New Cisco Interoperability
Masergy announced interoperability between its Global UCaaS solution and a number of Cisco endpoints, including the 6800 and 8800 series of video phon…

By: Maurice Nagle | 8/16/2018

Conduit Global CCaaS Announcement Emphasizes AI
Artificial intelligence is a hot topic of conversation in the contact center world today. Just take a look at Conduit Global's recent announcement abo…

By: Paula Bernier | 8/14/2018

Ribbon Closes on Edgewater Networks
Ribbon Communications Inc. has announced the close of its Edgewater Networks acquisition.

By: Paula Bernier | 8/14/2018

Malaysia's Digi Calls on Voxox Cloud Phone
Malaysian carrier Digi is offering the Voxox Cloud Phone under its Omni Hotline brand. This is an important new opportunity for Voxox, as it represent…

By: Paula Bernier | 8/10/2018

How AI & NLP Are Coming Into Play in Consumer, Business Environments
Artificial intelligence and natural language process are delivering fast results for both business and consumer users.

By: Paula Bernier | 8/9/2018

Gemalto Unveils Sentinel Up for Software Vendors to Automatically Update Their Products Easily
Gemalto unveiled Sentinel Up, a solution set to aid software vendors and device manufacturers with delivering critical software updates, increased ins…

By: Maurice Nagle | 8/8/2018

Voxai, 128 Technology Share SD-WAN with Cloud Contact Center
SD-WAN provider 128 Technology and Voxai Solutions announced the pairing of optimized network connectivity with the Voxai Solutions vinteract cloud co…

By: Maurice Nagle | 8/8/2018

AireSpring Unveils PBX Updates
AireSping unveiled an update to the AirePBX Cloud Hosted Business Phone System. The cloud communications provider enhanced the CommPortal User Interfa…

By: Maurice Nagle | 8/6/2018

Leveraging the Full Power of Hybrid, Multi-Cloud Architectures
Most data architectures today involve a mix of on-premises and cloud technologies, and many companies use a variety of cloud platforms, such as Google…

By: Special Guest | 8/1/2018

AgilOne Leverages AI, ML to Enhance CDP Solution
AgilOne recently introduced a new feature called 360 Profile for Customer Service to its customer data platform.

By: Paula Bernier | 8/1/2018

Atlantech Online Adds Atmos to PBX Portfolio
Today, CallCabinet and Atlantech Online announced a partnership, which extends Atlantech Online's call recording capabilities with the addition of Atm…

By: Maurice Nagle | 7/31/2018

Bright MLS Taps RingCentral for UC
RingCentral is providing Bright MLS with unified communications. That includes the RingCentral Office and RingCentral Contact Center solutions.

By: Paula Bernier | 7/31/2018

Intelisys Adds Messaging Enabled Business Communications with MessagePro
MessagePro text-enables any existing business phone number, allowing employees to send and receive messages from their desktops, workstations, laptops…

By: Erik Linask | 7/31/2018

Twilio, Google Cloud Contact Center AI Feature Easy Integration
Cloud communications platform provider Twilio announced a partnership with Google Cloud, which will result in the integration of Contact Center AI int…

By: Maurice Nagle | 7/27/2018

Twilio, Google Cloud Contact Center AI Feature Easy Integration
Cloud communications platform provider Twilio announced a partnership with Google Cloud, which will result in the integration of Contact Center AI int…

By: Maurice Nagle | 7/27/2018

Subscription Model Questions? Here are Answers...
Digital transformation is driving wholesale change. The idea of the IoT is becoming reality. Mark Andreesen's software-defined declaration is coming t…

By: Maurice Nagle | 7/25/2018

KOOKOO for Omnichannel
Ozonetel unveiled KOOKOO Interactive Assistant, the cloud communication provider's omnichannel service widget allows for one-click, VoIP calls with a …

By: Maurice Nagle | 7/23/2018

Vonage Business Cloud Brings Team Together with VonageFlow
Vonage announced the addition of VonageFlow to the Vonage Business Cloud (VBC) platform. The workstream collaboration solution delivers voice, SMS, fi…

By: Maurice Nagle | 7/23/2018

Unified Experience Call for More than Just Contact Center Agents
The modern contact center is still the lead in a mission to deliver a positive customer experience, but the evolution of communications technology and…

By: Erik Linask | 7/20/2018

Automotive Distributor Finds Cloud with Fusion
Fusion announced netting a five-year contract with a leading automotive distributor valued at $5.4 million, and will include several solutions from th…

By: Maurice Nagle | 7/17/2018

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