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TMC's Cloud Computing Magazine Announces 2018 Cloud Security Excellence Award Winners

TMCannounced the winners of the 2018 Cloud Computing Security Excellence Awards.

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Contact Center Solutions Week in Review: Aspect, NICE, Ozonetel & More
Digital transformation is a theme touching all points of business, riding the momentum of the cloud contact center solutions are ushering in change in…

By: Maurice Nagle | 3/10/2018

Aspect Introduces AI Assistant Suite
This week, at the annual HIMSS (Healthcare Information and Management Systems Society) conference, Aspect Software unveiled the Aspect AI Assistant Su…

By: Maurice Nagle | 3/8/2018

Ozonetel Unveils AI-driven Contact Center Solutions
Yesterday, Indian-based Ozonetel announced the arrival of its AI driven contact center solution, unveiling three modules for the contact center and sh…

By: Maurice Nagle | 3/8/2018

Making Cloud Software Jive with FedRAMP Requirements
It was never in doubt that cloud computing would eventually play a major role in business technology. In fact, today, the question is not if, or even …

By: Erik Linask | 3/7/2018

Robotic Process Automation Makes Compliance 'NICE'
Today, NICE unveiled enhancements to its robotic process automation platform that promise to provide operational compliance with GDPR.

By: Maurice Nagle | 3/5/2018

Gemalto Gives Cambium, WISPs Greater Flexibility
Cambium Networks delivers fixed wireless broadband technology. The company sells its broad portfolio of solutions to wireless internet service provide…

By: Paula Bernier | 3/5/2018

Contact Center Solutions Week in Review: Aspect, CallMiner, Kaplan Group & More
Digital transformation is a theme touching all points of business, riding the momentum of the cloud contact center solutions are ushering in change in…

By: Maurice Nagle | 3/3/2018

What Call Center Agents Can Learn about Getting to Yes
Selling something that doesn't fit a customer's needs or desires is a quick route to bad word of mouth. In the past, it took a while for bad word of m…

By: Special Guest | 2/28/2018

Aspect, CallMiner Come Together to Provide Compliance
This week, two titans of the contact center space announced a new partnership in the name of MiFID II compliance. Aspect Software and CallMiner unveil…

By: Maurice Nagle | 2/27/2018

Top Tips for Effortless Call Center Operations-Best Practices For 2018
Implementing best practices for effortless call center operations is vital in 2018 and beyond. Advancement in technology and rise in competition is an…

By: Special Guest | 2/26/2018

Measuring Software Monetization Readiness
Like any business initiative, software monetization requires a plan. Measure twice and cut once is what I say. To me, this means choosing a trusted pa…

By: Maurice Nagle | 2/23/2018

Aspect Deploys Afiniti for Contact Center Routing
If it feels like a customer service agent truly understands you, technology might be responsible to thank for the match up. This is the case for Aspec…

By: Mandi Nowitz | 2/23/2018

Twilio Reportedly Readying Contact Center API Bundle
Rumor has it that Twilio is planning to unveil an API bundle that makes it easier for developers to create contact center solutions. TechCrunch has re…

By: Paula Bernier | 2/21/2018

Genesys Brings PureCloud to New Markets
Genesys is expanding the PureCloud solution it first introduced back in 2016. It's extending this cloud-based internet telephony offering in various g…

By: Paula Bernier | 2/20/2018

Upstream Appoints a New SVP, Worldwide Sales
Andy McDonald has been appointed Senior Vice President of Worldwide Sales at Upstream Works. The announcement was made Wednesday, February 14 by the O…

By: Mandi Nowitz | 2/16/2018

Gemalto: Software is Powering Hardware Renaissance
Gemalto software monetization survey results and infographic indicate that software is powering a hardware renaissance.The business world has changed …

By: Paula Bernier | 2/16/2018

How Well is Your Omnichannel System Performing?
Businesses are doing what needs to be done to improve customer experience. This includes offering an omnichannel experience as opposed to the old-fash…

By: Mandi Nowitz | 2/15/2018

Focusing on the Value of Chatbots at ITEXPO
Chatbots are rapidly expanding across the business communications landscape, as consumer demand grows for fast and efficient customer service interact…

By: Gerald Baldino | 2/14/2018

Organizations Find the Visually Impaired Can Be a Valuable Call Center Resource
Businesses and organizations looking to outsource call center and email support are finding expert help in an often overlooked place - right here in t…

By: Special Guest | 2/12/2018

Contact Center Solutions Week in Review: Margot, LumenVox, and More
Contact Center Solutions was all about making life easier through artificial intelligence (AI) and it went all the way to wine selection. If you did n…

By: Mandi Nowitz | 2/10/2018

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