Latest News

Contact Center Solutions Week in Review: Aspect, BBX, and More
Contact Center Solutions saw everything from artificial intelligence to a new cloud contact center solution. There was also the offering of tips on ho…

By: Mandi Nowitz | 2/3/2018

TMC Announces Recipients of the 2017 Cloud Computing Excellence Award
TMC, a global, integrated media company helping clients build communities in print, in person and online, today announced the winners of the 2017 Clou…

By: TMC | 2/2/2018

BBX Introduces Cloud Contact Center Solution
BBX Technologies has come out with a cloud-based contact center solution called Vuesion Sky. This adds to the company's portfolio, which already featu…

By: Paula Bernier | 2/1/2018

Salesforce, Sabio, eGain Join Avaya AI Effort
Avaya has welcomed three new members to its A.I. Connect initiative. The newcomers are eGain, Sabio, and Salesforce. The companies will contribute the…

By: Paula Bernier | 2/1/2018

Minimize Customer Churn: Take Personalization to the Next-Level
Consumer appetite for intelligent home technologies is likely to continue its rapid growth, making gifts such as Wi-Fi enabled thermostats the most so…

By: Special Guest | 1/31/2018

Gemalto's Licensing Solution Helps Businesses Address Change
The ebook "Software Licensing & Entitlement Management: The Build vs. Buy Dilemma" says the Gemalto platform provides businesses with the flexibility …

By: Paula Bernier | 1/31/2018

Aspect Key Ingredient to Cable Industry Customer Service Success
Reaping the rewards of a cable industry contact center revolution is Aspect Software, as it boasts recent number of cloud workforce optimization custo…

By: Maurice Nagle | 1/30/2018

Contact Center Solutions Week in Review: Aspect, Avtex, and More
Enhancing the customer experience is the theme for Contact Center Solutions this week. It started with a North American certification and finished str…

By: Mandi Nowitz | 1/27/2018

3C Connect Takes Legacy to the Cloud
3CLogic revealed its latest product, 3C Connect, which seamlessly integrates legacy or on-premises telephony and CRM systems. This release is to direc…

By: Mandi Nowitz | 1/26/2018

Medical Device Company Delivers with Sentinel
Medical device solution provider Stryker Corp. has enhanced the customer experience it delivers, reduced costs, and streamlined its operations with th…

By: Paula Bernier | 1/25/2018

Salesforce CXone Agent Announced
This week, NICE inContact announced the general availability of the NICE inContact CXone Agent for Salesforce on the Salesforce AppExchange. With the …

By: Maurice Nagle | 1/24/2018

Avtex Buys QoS Telesys from Genesys
Customer service solution provider Genesys has sold its QoS Telesys contact center consulting business to Avtex. The value of the deal, which was anno…

By: Paula Bernier | 1/23/2018

Aspect Via Awarded PCI Level 1 Certification in North America
Aspect Software is taking steps to ensure the contact centers leveraging its solutions don't fall victim, and are able to support this heavily regulat…

By: Maurice Nagle | 1/22/2018

Gemalto Platform Enables Software Monetization
Gemalto is emphasizing the monetization aspects of its platform for software providers. And it has launched a YouTube software monetization channel to…

By: Paula Bernier | 1/19/2018

Gig Economy Work Calls for New WFO/WFM Solutions
The proliferation of the smartphone and the app, the rise of the cloud, and the arrival of the digital disruptor have led companies of all stripes to …

By: Paula Bernier | 1/17/2018

Jacada Seeks to Change Face of Contact Centers
Jacada announced it garnered an investment of $4.5 million from investors such as Israel Growth Partners (IGP), a Private Equity investment firm as we…

By: Mandi Nowitz | 1/17/2018

Contact Center Solutions Week in Review: ITEXPO, Upstream, and More
Between the ITEXPO in Fort Lauderdale, Florida held this week and omnichannel experiences, Contact Center Solutions was brimming with exciting news an…

By: Mandi Nowitz | 1/17/2018

GDPR Compliance Coming Soon
This week, NICE announced a solution developed specifically for GDPR (GDPR Compliance Center), enabling user-friendly implementation and promises the …

By: Maurice Nagle | 1/16/2018

Reinventing the Customer Service Model Using Bots and Brains
Digital disruption is revolutionizing industries across the globe, and customer service is no exception. According to Gartner, "By 2020, 85 percent of…

By: Special Guest | 1/16/2018

PodOne Revolutionizing 2018
PodOne is on its way to making 2018 a revolutionary year, starting by launching Qubicle ICO this week. Additionally, the company announced former Alpi…

By: Mandi Nowitz | 1/16/2018