Latest News

Enhanced Calabrio ONE Comes to Market
The most valuable commodity in the modern enterprise is data. Data-driven decision making is not a nice-ity, but a necessity in our digital age. The a…

By: Maurice Nagle | 10/5/2017

Packet Fusion Buys Contact Center Outfit
Packet Fusion has purchased Advanced Call Processing. The unified communications and collaboration company says adding this contact center expertise w…

By: Paula Bernier | 10/5/2017

October Event to Address Software Monetization
Licensing Live! later this month will help businesses offering hardware-based solutions more easily transition to the software-centric world.

By: Paula Bernier | 10/4/2017

Permata Puts Voice Authentication in Contact Center
Permata Bank announced the deployment of NICE Real-Time Authentication to the Indonesian bank's customer authentication protocol, with plans to integr…

By: Maurice Nagle | 10/3/2017

Software Licensing in the NFV World
A new webinar sponsored by Gemalto and featuring ADVA Optical Network discusses the requirements and challenges that CSPs and their suppliers face as …

By: Paula Bernier | 9/28/2017

AI Coming to a Contact Center Near You
Recently, Augment unveiled its AI platform, which unlike other solutions available that are aimed at removing the human element the Augment platform e…

By: Maurice Nagle | 9/28/2017

Enacomm and CallVU Merge to Deliver Digital Services to Fiscal Institutions
Enacomm and CallVU have announced that they have merged in an attempt to deliver digital services to financial institutions.

By: Mandi Nowitz | 9/26/2017

Enghouse Interactive Introduces Communications Center for Microsoft Office 365
Enghouse Interactive has come out with a customer service solution called Communications Center for Microsoft Office 365.

By: Paula Bernier | 9/26/2017

The 10 Bottom Line Results of Customer Experience Management
Measuring and managing customer experience (CX) has become one of the most tried-and-true ways of keeping a finger on the pulse of customer sentiment,…

By: Special Guest | 9/26/2017

NewVoiceMedia Garners TMT Award
A technology, media, and telecom news outlet based in Staffordshire, England, has named NewVoiceMedia the most advanced call center solutions provider…

By: Paula Bernier | 9/26/2017

Contact Center Solutions Week in Review: Twilio, NICE inContact, & More
Contact Center Solutions was chock-full of excitement this week. CXone had the Summer 2017 unveiling while Twilio Studios introduced a new app. Along …

By: Mandi Nowitz | 9/23/2017

NICE inContact Names Newest DEVone Member, Intradiem
Continuing to expand its DEVone developer program and CXexchange marketplace, NICE inContact announced the newest member to both: Intradiem. Now, the …

By: Maurice Nagle | 9/22/2017

Twilio Studio Visualizes Customized App Creation
Twilio has introduced a new tool that enables users to build customer service solutions without coding.

By: Paula Bernier | 9/21/2017

CXone Summer 2017 Release Ready to Impress
Recently, NICE inContact unveiled the CXone Summer 2017 release, which comes equipped with cloud-powered workforce optimization tools, coupled with au…

By: Maurice Nagle | 9/19/2017

Why UX is Critical to Software Monetization
As Gemalto notes in its recent eBook "The Critical Role of UX in Software Monetization," we've seen a shift from delivering products or services onlin…

By: Paula Bernier | 9/19/2017

TMC's Cloud Computing Magazine Announces 2017 Cloud Security Excellence Award Winners
The Cloud Computing Security Excellence Awards, presented by Cloud Computing magazine, honor solutions in two categories: those that most effectively …

By: TMC | 9/18/2017

Contact Center Solutions Week in Review: Zipwhip, Elision & More
Contact Center Solutions is having a booming week from Zipwhip gaining a large investment to a dynamic IVR solution by Ecosmob. We have it all covered…

By: Mandi Nowitz | 9/16/2017

Ecosmob Announces Dynamic IVR Solution
Ecosmob has announced a powerful new IVR solution designed for global enterprises to accommodate changing business and customer service needs.

By: Mandi Nowitz | 9/15/2017

Elision Technolab Unleashes Cloud Contact Center Solution
Elision Technoloab LLP has announced a new cloud contact center offering, Dialshree. This marks the Indian firm's first foray into the cloud contact c…

By: Maurice Nagle | 9/15/2017

Zipwhip Wins $22.5 Million Investment Towards Business Text Growth
Seattle-based startup Zipwhip has just landed $22.5 million dollars in funding for its business text messaging platform.

By: Mandi Nowitz | 9/13/2017