Latest News
Contact Center Solutions Week in Review: Aspect, Calabrio, Serenova
The cloud, customer engagement, customer satisfaction, expansion, and workforce management were among the key themes in Contact Center Solutions this …
Serenova and Calabrio Partner for Contact Center Solutions
Serenova and Calabrio have announced a partnership to offer enhanced contact centers and workforce optimization.
Smart Link Expands Avaya Contact Center
Smart Link is planning to expand its contact center in Saudi Arabia.
How Cloud Computing Can Change Digital Marketing
There are many different industries that can benefit significantly from cloud adoption. In fact, 90 percent of companies are using the cloud in some f…
Aspect Software Reveals SaaS WFM Solution
Today, Aspect Software announced the arrival of Aspect Via Workforce Management - the SaaStastic sibling of the award-winning solution. Aspect Via, as…
Cognizant Licenses, Trains on Pivotal Cloud Foundry
Cloud platform company Pivotal and application engineering outfit Cognizant are deepening their relationship. This expanded partnership will see Cogni…
Proactive Customer Engagement Goes Beyond Customer Satisfaction
Usually, satisfied customers return to a position of neutrality about your organization. Most contact center solutions today are created to placate cu…
The Buy vs. Build Dilemma for Software Monetization
Software companies need to weigh the pros and cons of building a custom software licensing and monetization solution versus purchasing an established …
Traditional Contact Center, Customer Service Solutions Must Update
A new report from Axway calls for advances in the contact center and customer service fields to better address the needs of today's consumer.
Mark III Systems Calls in Contact Center Help from Watson
Mark III Systems turns to IBM Cloud and Watson to launch a new contact center solution.
What to Expect in Cloud Computing
A string of forecasts have emerged for cloud computing, and the news looks reasonably good going forward.
This Is Why We Aren't Seeing More Cloud Startups
Cloud computing and storage services used to be extremely expensive, and it was a space that didn't see a lot of innovation or change. But all of that…
Seeking a Self-Service Contact Center Solution? The Search is Over
A leader in the cloud contact center space, Aspect Software announced the arrival of CXP 17 this week, which empowers developers with a number of enha…
Five9 Delivers Virtual Contact Center for Financial Services Firm
This week, Five9 announced a financial services company selected its cloud-based, Virtual Contact Center (VCC) solution. The financial services compan…
Still Afraid of the Cloud? You Shouldn't Be
Despite the fact that the cloud has now been around for years, and is accepted by the tech community as a legitimate resource, it still remains an eni…
Transforming a Multichannel Contact Center into an Omnichannel Powerhouse
Contact centers have evolved from neutral communications centers, offering an excellent product at an affordable price, into major drivers of company …
Broadcast Company Snell Moves to Software-Centric Licensing and Monetization
Snell, which specializes in broadcast and post production technologies, implemented Gemalto's Sentinel solutions to meet the licensing and monetizatio…
Top-down vs. Bottom-up Approaches to Moving to Cloud
Many companies and government agencies adopt a "top-down" approach in setting IT policy, making sure technology is secure before approving it for orga…
Cloud Computing Market to Hit $41.7B in 2017
The latest IDC Worldwide Quarterly Cloud IT Infrastructure Tracker has revealed a 15.3 percent increase in cloud computing for 2017, with a total mark…
Chatbots Key 'Aspect' to Future of Contact Center Solutions
Today, Aspect Software announced the Aspect Software NLU Lab, tasked with providing a best practice resource, sharing forum, use cases as well as desi…
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Breaking News
The Advantages and Disadvantages of Cloud Computing
It's a trend that is gaining more and more followers in the private and business sectors: outsourcing IT services such as data warehousing, computing power, or application software so you don't have to work with your own hardware and software.
Benefits of Using the Private Cloud for Businesses
Cloud computing can sometimes give companies pause. They worry about security issues with the public cloud where their data might be intermingled with the accounts of other people and businesses. As a result, interest in the private cloud to get greater security has been growing in recent years.
TMC's Cloud Computing Magazine Announces 2019 Cloud Security Excellence Award Winners
TMC today announced the winners of the 2019 Cloud Computing Security Excellence Awards.
News From Enterprise Cloud
Meet the Editorial Team
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Rich TehraniCEO, TMCSince 1982 Rich has led TMC© in many capacities. Rich Tehrani is an IP Communications industry expert, visionary, author and columnist. He founded INTERNET TELEPHONY® magazine...Read More >>> |
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Erik LinaskGroup Editorial Director, TMCErik oversees the editorial content and direction for all of TMC. Erik has contributed literally thousands of features during his 5-year tenure, with a focus...Read More >>> |
