Latest News
Gemalto Helping Companies Cross the Licensing Chasm
Software Monetization solutions provider Gemalto is hosting special "Lunch & Learn" sessions to help companies with crossing the licensing chasm and s…
WEM: The Answer for Hundreds of Desperate Contact Centers
Plagued by churn, absenteeism and declining CX standards, contact centers across the world are currently facing a series of challenges unprecedented i…
TMC Announces Recipients of the 2016 Cloud Computing Excellence Award
TMC, a global, integrated media company helping clients build communities in print, in person and online, today announced the winners of the 2016 Clou…
Presence Widgets Named 2017 CUSTOMER Product of the Year
TMC's CUSTOMER magazine has named Presence Widgets a 2017 Product of the Year Award winner.
Analytics Are the Key to Avoiding Customer Complaints
Many modern contact center solutions have built-in analytics that can track these small details and turn the data into actionable intelligence. Workfo…
TAS United Helps Contact Centers Embrace Cloud Storage
TAS United has released a new contact center solution that will help organize and secure call recordings.
Actiance Adds Vantage to Microsoft Azure
Cloud security has been important ever since there was a cloud to secure. Actiance is delivering a whole new value by connecting its Vantage system to…
Cloudera Reportedly Filed IPO Paperwork
Cloudera Inc. is reportedly readying for an initial public offering that could yield a valuation of $4.1 billion.
VHT and Voxai Bring Omnichannel Contact Center Solutions
VHT and Voxai are working together to bring greater efficiency to contact centers.
Contact Center Solutions Week in Review: 8x8, NewVoiceMedia, Aspect
The Contact Center Solutions Week in Review offers a chance to quickly go over the top headlines from the past week related to workforce optimization …
Cloud: How Did We Get Here and What's Next?
It wasn't too long ago that companies used on-premises solutions for all of their IT and data storage needs. Now, with the growing popularity of Cloud…
Contact Centers Get New Help from 8x8
8x8 reveals a new communications cloud that should bolster the contact center, and also offers word on its LeChat acquisition.
Google Bolsters Machine Learning Platform
Google is acquiring Kaggle, a company that specializes in data science and machine learning.
NewVoiceMedia Updates Contact Center, Sales Solution
The latest refresh of NewVoiceMedia's ContactWorld provides businesses with enhanced APIs and the ability to send SMS messages. ContactWorld also now …
Today, the Customer Experience Stage is the Smartphone
Customer mobility has powerful implications for companies designing customer experiences (and the contact center solutions to support them) for 2017.
The Five Most Common Application Bottlenecks
Application bottlenecks can lead an otherwise functional computer or server to slow down to a crawl. The term "bottleneck" refers to both an overloade…
Five Considerations for DCOI Compliancy
DCOI stands for data center optimization initiative. It is part of a U.S. government mandate that requires all federal data centers to implement effic…
Sentinel Workshops Provide Custom Consulting Services for SMEs
Gemalto's Sentinel Workshops are an important part of the company's three-tier approach to custom consulting services. Services are designed to enhanc…
Cloud Disaster Recovery Mistakes Your Organization Might Be Making
Cloud computing is an excellent means to improve a company's defensive posture against failure, but the cloud that is being used has to have built-in …
Speech Analytics Market Experiencing Rapid Growth
The speech analytics market is expected to reach almost $2 billion in the next five years.
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Breaking News
NextGen Technology Group, Wildix Announce Strategic Partnership
NextGen Technology Group, a national organization comprised of technology integrators who seek business growth by embracing next-generation IP based solutions, and Wildix, a leading multinational company that develops browser-based Unified Communications solutions and VoIP products, announced today that they have entered into a strategic partnership allowing NextGen member companies to become Wildix certified partners and to offer Wildix' UCaaS solutions to their customers. According to NextGen Co-founder Mr. David Roberts, the partnership with Wildix brings immediate and measurable benefits to NextGen members.
Heightened Security: Networking Software Addressing Growing Threats
Even as enterprises are increasingly adopting SD-WAN for all the obvious benefits, including simplifying operations and reducing costs, IT leaders are focusing on ensuring their private networks are secure.
Billing in a Multicloud World: The Great Challenge
If left unattended, the costs associated with multicloud environment can quickly get out of control.
News From Enterprise Cloud
Meet the Editorial Team
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Rich TehraniCEO, TMCSince 1982 Rich has led TMC© in many capacities. Rich Tehrani is an IP Communications industry expert, visionary, author and columnist. He founded INTERNET TELEPHONY® magazine...Read More >>> |
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Erik LinaskGroup Editorial Director, TMCErik oversees the editorial content and direction for all of TMC. Erik has contributed literally thousands of features during his 5-year tenure, with a focus...Read More >>> |
