Latest News
IT and Business: In Search of the Golden Mean
In an ideal world, the business side of an enterprise is responsible for setting the revenue goals and then meeting them, while the IT side of the hou…
Smart Communications Announces New Contact Center Solution
London-based Smart Communications has announced the imminent release of new contact center solutions.
The Evolving Business Model for High-Tech Equipment Manufacturers
Equipment manufacturers are already transitioning to a software-centric business model to remain competitive in today's technology climate. Having the…
Monetate Intelligent Personalization Engine Improves Customer Experience
The launch of the new Monetate Intelligent Personalization Engine will give consumer facing brands the ability to deliver individualized experiences a…
Transforming the Contact Center to Customer Engagement Center
Aspect will soon introduce Aspect Via, a new cloud-based solution that offers all the tools businesses need to take control of omnichannel customer in…
Gap Shrinking in Cloud Computing
The gap in cloud computing between Amazon and Microsoft is shrinking, according to a new report.
Magento Commerce Adds New Functionality
Magento Commerce has added some new functionality to the Magento Commerce Cloud. That includes new business intelligence, content management, payments…
Zang Cloud Gives BBB Extra Firepower
The Better Business Bureau of Los Angeles and Silicon Valley brings in Zang Cloud to drive its BBB now system.
VoiceFoundry Improves Contact Center Operations with Freshdesk
VoiceFoundry improves its presence in contact center operations by joining the Freshdesk Marketplace.
Nubia Offers Exceptional Customer Experience with B2X Solution
Nubia is using B2X's SMARTCARE Technology platform to track the customer experience in real time, from the moment a consumer reports a problem with hi…
Wheelings & Dealings: Calabrio Buys Symmetrics
Calabrio today revealed its acquisition of Symmetrics, which sells a visualized reporting tool that combines and presents call center and enterprise d…
Shift to a Recurring Revenue Model Today
Customers today are more informed and more demanding than ever before. This is true across the board - from retail to healthcare and so many industrie…
Cisco, Valor Improve Customer's Contact Center
Cisco and Valor Global have recently been promoting their partnership, through which they deliver call center solutions. And the companies have come o…
Contact Center Solutions Week in Review: Serenova, Amazon, Genesys
The Contact Center Solutions Week in Review offers a chance to quickly go over the top headlines from the past week related to workforce optimization …
Amazon, Serenova Announce New Contact Center Solutions
Serenova this week is demonstrating a new agent interface for its CxEngage solution. And yesterday Amazon Web Services announced Amazon Connect, which…
Congress Once Again Proposes Call Center Offshoring Legislation
If this act became law, cloud contact center solutions could help companies that traditionally outsourced to keep contact center work in the U.S. whil…
Reports of the Cloud's Death Are Greatly Exaggerated
Levine has told various media outlets that cloud computing, in his mind, is analogous to mainframe computing. Both are centralized. But the Internet o…
Genesys Adds Features to Contact Center Solution
Genesys used Enterprise Connect to unveil new product features for its contact center solutions.
Cloud Computing 2.0 is Here: Welcome to Fog Computing
Cloud computing has been a buzz worthy phrase lately, but now people are curious about the next generation of cloud computing: fog computing. Keep rea…
Business Processes & Outcomes Key to Successful Software Licensing Strategy
A comprehensive software licensing strategy should take into account all people, business processes and technologies for success.
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Breaking News
Winners of the 2019 Cloud Computing Product of the Year Award Announced
TMC announced today the winners of the 2019 Cloud Computing Product of the Year Awards, presented by Cloud Computing magazine.
4 Technologies Advancing the Contact Center Industry
As businesses today become more dependent on technology, it is imperative that companies keep abreast of every innovation. One of the many areas of business operations that have benefited significantly from technology is customer communication.
NexusTek Redefines IT for SMBs with Four-Tiered MSP Offering
NexusTek has redefined its MSP practice with four managed services plans to eliminate the frustration SMBs feel around IT pricing, management, integration, and support.
News From Enterprise Cloud
Meet the Editorial Team
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Rich TehraniCEO, TMCSince 1982 Rich has led TMC© in many capacities. Rich Tehrani is an IP Communications industry expert, visionary, author and columnist. He founded INTERNET TELEPHONY® magazine...Read More >>> |
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Erik LinaskGroup Editorial Director, TMCErik oversees the editorial content and direction for all of TMC. Erik has contributed literally thousands of features during his 5-year tenure, with a focus...Read More >>> |
