Latest News
Contact Center Solutions Week in Review: Amazon, CallTower, Communications 20/20
Contact Center Solutions Week in Review over the past five days has talked about how artificial intelligence will raise the stakes for contact center …
Natural Language Processing Will Grow Into New Applications
While analytics of data plays a large role in the advancement of contact center solutions, natural language processing (NLP) has also pushed customer …
AI Will Raise the Stakes for Contact Center Solutions
With Amazon's recent addition to the contact center solutions space - Amazon Connect is a cloud-based contact center solution based on the company's "…
Multilingual Bots Mean Better Contact Center Success
When considering technology available to the contact center, consider the addition of bots that can handle more than one language.
5 Trends Every SaaS Sales Leader Needs to Know
The SaaS model - led by companies such as Microsoft and SalesForce - is attracting more disruptors than ever before. As new companies threaten marketp…
What Is Cloud Waste (And How Can You Prevent It)?
"Waste not, want not." That was one of the quips of Founding Father Benjamin Franklin. It couldn't be more timely advice in today's cloud computing wo…
Startup Overheads for Contact Centers in 2017
Opening up a contact center could be a great idea for some businesses. However, if you're considering opening up a contact center, there are a couple …
Cloud Computing and AI Are Merging Together
Cloud computing and artificial intelligence (AI) are two seemingly unrelated technologies that have already transformed how we engage with the world a…
CTIntegrations Delivers More Solutions with CT Suite Release 3
The availability of CT Suite Release 3 from CTIntegrations is going to provide additional contact center solutions by giving agents more functions for…
Peak 10 Details Channel, Customer Strategy
Peak 10 is a national provider of cloud and colocation services. It is investing richly in the channel, and wants to increase the amount of business i…
Clarabridge's Contact Center Solution Delivers New Capability
A variety of new tools comes included with the Clarabridge contact center solution, including voice transcription and greater analytics capability.
CallTower and Five9 Deliver a Virtual Contact Center Solution
A new partnership between CallTower and Five9 is going to empower businesses with an enterprise virtual cloud contact center solution for Microsoft an…
IT and Business: In Search of the Golden Mean
In an ideal world, the business side of an enterprise is responsible for setting the revenue goals and then meeting them, while the IT side of the hou…
Smart Communications Announces New Contact Center Solution
London-based Smart Communications has announced the imminent release of new contact center solutions.
The Evolving Business Model for High-Tech Equipment Manufacturers
Equipment manufacturers are already transitioning to a software-centric business model to remain competitive in today's technology climate. Having the…
Monetate Intelligent Personalization Engine Improves Customer Experience
The launch of the new Monetate Intelligent Personalization Engine will give consumer facing brands the ability to deliver individualized experiences a…
Transforming the Contact Center to Customer Engagement Center
Aspect will soon introduce Aspect Via, a new cloud-based solution that offers all the tools businesses need to take control of omnichannel customer in…
Gap Shrinking in Cloud Computing
The gap in cloud computing between Amazon and Microsoft is shrinking, according to a new report.
Magento Commerce Adds New Functionality
Magento Commerce has added some new functionality to the Magento Commerce Cloud. That includes new business intelligence, content management, payments…
Zang Cloud Gives BBB Extra Firepower
The Better Business Bureau of Los Angeles and Silicon Valley brings in Zang Cloud to drive its BBB now system.
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Breaking News
5 Benefits of Advanced Load Balancers for the Cloud
Load balancing of application traffic has been around for a long time. But, as more organisations move to the private and public cloud, it's undergoing significant changes. Let's look at some of the important considerations of this evolving technology.
The Most Important Cloud Computing Best Practice that Every Enterprise ought to Adopt
Enterprises and cloud computing are becoming increasingly inseparable. Cloud now plays what is probably the single most important role in running enterprises; heightening the efficiency of operations. And, this applies to both established SMEs and start-ups. Amidst all this transformation and realignment, two pertinent questions are emerging; how much cloud is appropriate for a business?
Trend of acquisition rules the embedded analytics industry across the world
Gaining insights from loads and chunks of data to accelerate the growth and enable efficient service to customers is necessary. Embedded analytics is one of the major tools that can help organizations in decision making processes while maintaining day-to-day operations.
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Rich TehraniCEO, TMCSince 1982 Rich has led TMC© in many capacities. Rich Tehrani is an IP Communications industry expert, visionary, author and columnist. He founded INTERNET TELEPHONY® magazine...Read More >>> |
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Erik LinaskGroup Editorial Director, TMCErik oversees the editorial content and direction for all of TMC. Erik has contributed literally thousands of features during his 5-year tenure, with a focus...Read More >>> |
