Latest News
Aspect Software Reveals SaaS WFM Solution
Today, Aspect Software announced the arrival of Aspect Via Workforce Management - the SaaStastic sibling of the award-winning solution. Aspect Via, as…
Cognizant Licenses, Trains on Pivotal Cloud Foundry
Cloud platform company Pivotal and application engineering outfit Cognizant are deepening their relationship. This expanded partnership will see Cogni…
Proactive Customer Engagement Goes Beyond Customer Satisfaction
Usually, satisfied customers return to a position of neutrality about your organization. Most contact center solutions today are created to placate cu…
The Buy vs. Build Dilemma for Software Monetization
Software companies need to weigh the pros and cons of building a custom software licensing and monetization solution versus purchasing an established …
Traditional Contact Center, Customer Service Solutions Must Update
A new report from Axway calls for advances in the contact center and customer service fields to better address the needs of today's consumer.
Mark III Systems Calls in Contact Center Help from Watson
Mark III Systems turns to IBM Cloud and Watson to launch a new contact center solution.
What to Expect in Cloud Computing
A string of forecasts have emerged for cloud computing, and the news looks reasonably good going forward.
This Is Why We Aren't Seeing More Cloud Startups
Cloud computing and storage services used to be extremely expensive, and it was a space that didn't see a lot of innovation or change. But all of that…
Seeking a Self-Service Contact Center Solution? The Search is Over
A leader in the cloud contact center space, Aspect Software announced the arrival of CXP 17 this week, which empowers developers with a number of enha…
Five9 Delivers Virtual Contact Center for Financial Services Firm
This week, Five9 announced a financial services company selected its cloud-based, Virtual Contact Center (VCC) solution. The financial services compan…
Still Afraid of the Cloud? You Shouldn't Be
Despite the fact that the cloud has now been around for years, and is accepted by the tech community as a legitimate resource, it still remains an eni…
Transforming a Multichannel Contact Center into an Omnichannel Powerhouse
Contact centers have evolved from neutral communications centers, offering an excellent product at an affordable price, into major drivers of company …
Broadcast Company Snell Moves to Software-Centric Licensing and Monetization
Snell, which specializes in broadcast and post production technologies, implemented Gemalto's Sentinel solutions to meet the licensing and monetizatio…
Top-down vs. Bottom-up Approaches to Moving to Cloud
Many companies and government agencies adopt a "top-down" approach in setting IT policy, making sure technology is secure before approving it for orga…
Cloud Computing Market to Hit $41.7B in 2017
The latest IDC Worldwide Quarterly Cloud IT Infrastructure Tracker has revealed a 15.3 percent increase in cloud computing for 2017, with a total mark…
Chatbots Key 'Aspect' to Future of Contact Center Solutions
Today, Aspect Software announced the Aspect Software NLU Lab, tasked with providing a best practice resource, sharing forum, use cases as well as desi…
TalkIQ Translates VoC with Predictive Insights
TalkIQ's announced the newest addition to its platform: Predictive Insights. The solution offers actionable insight and forecasting for sales, CSAT sc…
Cognitive Technologies Make Contact Center Solutions Smarter
A recent report by Aberdeen Group entitled, "Cognitive Customer Experience: The Future Is Here" found that the implementation of cognitive technologie…
Cloud-Based Software Licensing a Helpful Tool for Customer Satisfaction
Customer satisfaction is becoming the biggest competitive differentiator for businesses. Software licensing and monetization solutions like Gemalto's …
Westcon-Comstor System Improves Contact Centers
Westcon-Comstor recently brought in a new addition to its BlueSky marketplace: the Servion ServCloud contact-center-as-a-service (CCaaS) system.
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Breaking News
What Is Cloud Computing? How Does 'The Cloud' Work?
The internet is simply the virtual space where different resources existing as software are made available to the user. This virtual space can be otherwise referred to as the cloud.
What Companies Need to Know About the Second Wave of Cloud Migration
Cloud computing has entered its second wave, with companies understanding how to leverage the benefits for operational and cost efficiencies.
Migrating from Dropbox to Onedrive: What You Need To Know
Cloud storage services help users upload files to the Internet for extra security. You can also use these services if your device is running low on disk space. You might even be using Dropbox as your primary cloud storage solution. But, you decided it's time to migrate to Microsoft's Onedrive. If so, here are the essential things you need to know when migrating from Dropbox to Onedrive.
News From Enterprise Cloud
Meet the Editorial Team
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Rich TehraniCEO, TMCSince 1982 Rich has led TMC© in many capacities. Rich Tehrani is an IP Communications industry expert, visionary, author and columnist. He founded INTERNET TELEPHONY® magazine...Read More >>> |
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Erik LinaskGroup Editorial Director, TMCErik oversees the editorial content and direction for all of TMC. Erik has contributed literally thousands of features during his 5-year tenure, with a focus...Read More >>> |
