Latest News

Contact Centers Should Shoot for Success in Customer Experience Game
Contact centers can learn some valuable lessons about agent coaching and preparedness from the March Madness basketball tournament.

By: Laura Stotler | 3/27/2017

Five Cyber Threats E-commerce Websites Should Watch Out For
Regardless of the size of the business, the threat posed by cyber criminals is real. Here are five of the biggest cyber threats e-commerce websites ne…

By: Special Guest | 3/21/2017

Aspect Software Named "Best of the Best" Professional Service Organization
Aspect Software was just recognized by SPI Research as a "Best of the Best" Professional Service Organization, which is given to companies for bottom …

By: Frank Griffin | 3/21/2017

Head Germany GmbH Deploys Avaya's Contact Center Solutions
Head Germany GmbH is going to deploy Avaya IP Office and Avaya Customer Engagement to access contact center solutions that will improve customer engag…

By: Michael Guta | 3/21/2017

Enghouse Interactive Introduces New Contact Center Solution
Enghouse Interactive has launched its newest contact center solution: QMS 7.0

By: Alicia Young | 3/21/2017

Wanda Group to Sell IBM Cloud in China
IBM has joined forces with Dalian Wanda Group to provide Chinese companies with cloud services. The partners have founded a new venture called Wanda C…

By: Paula Bernier | 3/20/2017

8x8 Adds Features to Simplify Cloud Contact Center Adoption
8x8 has introduced new Virtual Contact Center Editions along with implementation packages to simplify cloud contact center adoption for organizations …

By: Frank Griffin | 3/20/2017

VMware to Discuss Cloud, Virtualization Benefits
To learn more about how virtualization works, how it relates to the cloud, and how your company can benefit from it, check out the webinar "Your Journ…

By: Paula Bernier | 3/20/2017

Gemalto Introduces Software Monetization ROI Calculator
Software license and entitlement management solutions are designed to simplify many of the time-intensive tasks associated with software entitlement. …

By: Tracey E. Schelmetic | 3/20/2017

OpenMethods and Next Caller Partner for New Contact Center Solutions
OpenMethods and Next Caller have announced an integration partnership that will allow operators to automate the identification and authentication of u…

By: Michael Guta | 3/20/2017

Contact Center Solutions Week in Review: VHT, Enghouse, TAS United
The Contact Center Solutions Week in Review offers a chance to quickly go over the top headlines from the past week related to workforce optimization …

By: Stefania Viscusi | 3/18/2017

Gemalto Helping Companies Cross the Licensing Chasm
Software Monetization solutions provider Gemalto is hosting special "Lunch & Learn" sessions to help companies with crossing the licensing chasm and s…

By: Stefania Viscusi | 3/17/2017

WEM: The Answer for Hundreds of Desperate Contact Centers
Plagued by churn, absenteeism and declining CX standards, contact centers across the world are currently facing a series of challenges unprecedented i…

By: Special Guest | 3/16/2017

TMC Announces Recipients of the 2016 Cloud Computing Excellence Award
TMC, a global, integrated media company helping clients build communities in print, in person and online, today announced the winners of the 2016 Clou…

By: TMC | 3/15/2017

Presence Widgets Named 2017 CUSTOMER Product of the Year
TMC's CUSTOMER magazine has named Presence Widgets a 2017 Product of the Year Award winner.

By: Alicia Young | 3/15/2017

Analytics Are the Key to Avoiding Customer Complaints
Many modern contact center solutions have built-in analytics that can track these small details and turn the data into actionable intelligence. Workfo…

By: Tracey E. Schelmetic | 3/14/2017

TAS United Helps Contact Centers Embrace Cloud Storage
TAS United has released a new contact center solution that will help organize and secure call recordings.

By: Alicia Young | 3/13/2017

Actiance Adds Vantage to Microsoft Azure
Cloud security has been important ever since there was a cloud to secure. Actiance is delivering a whole new value by connecting its Vantage system to…

By: Steve Anderson | 3/13/2017

Cloudera Reportedly Filed IPO Paperwork
Cloudera Inc. is reportedly readying for an initial public offering that could yield a valuation of $4.1 billion.

By: Paula Bernier | 3/13/2017

VHT and Voxai Bring Omnichannel Contact Center Solutions
VHT and Voxai are working together to bring greater efficiency to contact centers.

By: Andrew Bindelglass | 3/13/2017