Latest News

Samsung Launches New Campaign to Improve Customer Service in India
Samsung has just launched a digital campaign to improve customer service across India by providing services to the doorsteps of rural and semi-urban c…

By: Michael Guta | 1/10/2017

Software Monetization: Do You Know How Much Your Product is Worth?
An upcoming TMC webinar sponsored by Gemalto, titled "Monetizing Innovation: How Smart Companies Design the Product Around Price," will discuss a mode…

By: Stefania Viscusi | 1/9/2017

Combining High Performance Computing with Big Data Analytics on the Same Infrastructure
The cloud computing revolution continues to change the way organizations view their IT resources. OpenStack cloud software provides a common, open sou…

By: Special Guest | 1/9/2017

Contact Center Solutions Week in Review: Aspect, NICE, Genesys
The Contact Center Solutions Week in Review offers a chance to quickly go over the top headlines from the past week related to workforce optimization …

By: Stefania Viscusi | 1/7/2017

Best Practices are Key to Software Monetization in Today's Tech Economy
Organizations that develop and sell software and services should follow a best practices methodology to software monetization to ensure they are glean…

By: Laura Stotler | 1/6/2017

Ten Best Global Telecom Companies in 2017
The world has huge telecommunications and wireless connection needs, and with the increasing influence and growth of mobile, the telecommunications in…

By: Special Guest | 1/6/2017

Forrester Puts Aspect atop CCIM Leader List
Companies today require that all customer information be in the same place at the same time and accessible for all employees who touch the customer ex…

By: Tracey E. Schelmetic | 1/6/2017

DMG Names NICE WFO Market Leader
Contact center solutions have come a long way from just a desktop phone. Today's omni-channel world presents new challenges to what serves as the fron…

By: Maurice Nagle | 1/6/2017

Avtex and Genesys Partner for Better Contact Center Solutions
Avtex and Genesys have entered into a strategic partnership to improve services and offer better contact center solutions.

By: Alicia Young | 1/4/2017

Bahrain Launches New Contact Center
The Bahrain Center for Commerce and Industry has announced the launch of a contact center designed to better answer questions and serve customers.

By: Andrew Bindelglass | 1/3/2017

2017 Will Bring a Surge of Practical Use of Chatbots
Going forward, look for more organizations (including e-commerce companies) to implement chat bots to take the place of interactive voice response (IV…

By: Tracey E. Schelmetic | 12/30/2016

Security Fixes Keep SMS Safe in Contact Center Solutions
For companies wishing to retain this very easy and convenient way of communications for customer support as well as security, a few technology precaut…

By: Tracey E. Schelmetic | 12/30/2016

Cloud-based Contact Center Market on a Tear
Looking for a market with big returns? Cloud-based contact centers are looking at a 26.08 percent CAGR through 2020.

By: Steve Anderson | 12/29/2016

Five9 Emphasizes Importance of Customer Experience at ITEXPO
TMC recently caught up with Five9's CMO Kevin Gavin, who will be speaking at ITEXPO, to discuss the importance of collaboration and the customer exper…

By: Alicia Young | 12/28/2016

Understanding the Critical Difference Between Software Licensing and Entitlement Management
Any company dealing with third-party applications and software should understand the nuances of software licensing and entitlements, as well as entitl…

By: Laura Stotler | 12/27/2016

Positioning Network Service Providers for Success with Cloud Contact Center Solutions
Network Service Providers (NSPs), historically, have mostly operated in the connectivity business. But as cloud-based solutions continue to proliferat…

By: Special Guest | 12/22/2016

City of Mesa Employs Aspect Chatbot
The City of Mesa in Arizona is employing an Aspect Software-powered chatbot with which residents can interact to do account management, mobile bill pa…

By: Paula Bernier | 12/21/2016

Ways to Optimize Call Center Solutions
Call center solutions exist to streamline activities and improve the customer journey.

By: Susan J. Campbell | 12/20/2016

Managing Expectations on Chatbots
Chat bots won't engage your customers in a complex and nuanced conversation that leaves the customer with a shining impression of the company. They ca…

By: Tracey E. Schelmetic | 12/20/2016

Why Your Business Needs a Software Licensing and Monetization Solution
The digital transformation has begun. Companies and their customers are moving to software-centric solutions and on-demand usage. That calls for an en…

By: Paula Bernier | 12/19/2016