Latest News

Managing Expectations on Chatbots
Chat bots won't engage your customers in a complex and nuanced conversation that leaves the customer with a shining impression of the company. They ca…

By: Tracey E. Schelmetic | 12/20/2016

Why Your Business Needs a Software Licensing and Monetization Solution
The digital transformation has begun. Companies and their customers are moving to software-centric solutions and on-demand usage. That calls for an en…

By: Paula Bernier | 12/19/2016

2017 Predictions for Call Center Technology
2016 proved to be a successful year for contact centers, and 2017 is predicted to be even more dynamic and profitable for the call center industry. Wi…

By: Special Guest | 12/19/2016

Storage the SwiftStack Way
Software has an insatiable appetite for today's world. Serving as the straw stirring the drink, innovation is driving the software-defined and SaaSy r…

By: Maurice Nagle | 12/16/2016

ITEXPO Panelist Five9 Lands Zendesk Deal
Ahead of its upcoming exhibition at ITEXPO, Five9 lands a big new deal with Zendesk for telephony options.

By: Steve Anderson | 12/14/2016

Tips for Contact Center Omni-Channel Customer Engagement Excellence
Focusing on the suggested areas will aid contact centers in delivering optimal omni-channel customer engagement.

By: Susan J. Campbell | 12/14/2016

Kandy Talks RTC, Predictions for 2017
Kandy, GENBAND's platform as a service offering, has been weaving rich communications services into business and consumer applications via mobile and …

By: Stefania Viscusi | 12/13/2016

Cloud Predictions 2017
Robert Green, CTO at cloud technologies provider Dizzion, offers his predictions for the cloud in 2017.

By: Stefania Viscusi | 12/13/2016

Datera: Data as a Service for the Data Era
We are clearly in the midst of transformation in today's digital era, and garnering growing attention is data. It's not just about data, though, it's …

By: Maurice Nagle | 12/13/2016

Cloud Computing Benefits for Enterprises
Though the core benefits of efficiency and agility remains the same, let's take a high-level view on the major bucket benefits of cloud computing.

By: Special Guest | 12/13/2016

Anywhere365 Now Available on AudioCodes' CloudBond 365
Anywhere 365, a native Skype for Business based Contact Center and Dialogue Management platform, is now available on AudioCodes' CloudBond 365 applian…

By: Alicia Young | 12/7/2016

Chatbots, Personalization, Self-Service Are Growing Trends
Aspect Software, Sharpen, and ShoreTel offer customer experience predictions for 2017.

By: Paula Bernier | 12/7/2016

Webinar: Servitization for Software Monetization
Learn how software monetization is achieved through servitization in this free webinar.

By: Susan J. Campbell | 12/6/2016

Gemalto Launches Customizable Channel Partner Portal
Gemalto is introducing a customizable portal that addresses the unique software supply chain needs of its customers. The Enhanced Partner Portal enabl…

By: Paula Bernier | 12/5/2016

Empower Customers with Interactive Text Response
Despite the industry push for omnichannel customer engagement and great customer "journeys" by leveraging contact center solutions, hold times with mo…

By: Tracey E. Schelmetic | 12/2/2016

Cloud Computing Magazine Announces Winners of 2016 Backup and Disaster Recovery Awards
The Cloud Computing Backup and Disaster Recovery Award recognizes technologies and vendors that have built cloud solutions empowering businesses small…

By: TMC | 12/1/2016

Why You Need to Learn More about Software Monetization
Intelligent device vendors and software companies need software monetization solutions to help monetize their software and grow their businesses.

By: Paula Bernier | 11/28/2016

Eight Ways Cloud Computing will Skyrocket Small Businesses
With cloud computing, small businesses have received a firm thrust in the right direction. They are getting access to facilities and capabilities that…

By: Special Guest | 11/28/2016

Quali Sandbox Helps Businesses Get to Market Faster
The Quali CloudShell sandbox provides businesses with the ability to standardize production environments so they can expedite their time to market.

By: Paula Bernier | 11/22/2016

The Importance of Knowing your Software Monetization Best Practices Score
Gemalto introduces a new process for understanding your software monetization best practices score/readiness and a lifecycle methodology for licensing…

By: Laura Stotler | 11/21/2016