Latest News

ITEXPO Panelist Five9 Lands Zendesk Deal
Ahead of its upcoming exhibition at ITEXPO, Five9 lands a big new deal with Zendesk for telephony options.

By: Steve Anderson | 12/14/2016

Tips for Contact Center Omni-Channel Customer Engagement Excellence
Focusing on the suggested areas will aid contact centers in delivering optimal omni-channel customer engagement.

By: Susan J. Campbell | 12/14/2016

Kandy Talks RTC, Predictions for 2017
Kandy, GENBAND's platform as a service offering, has been weaving rich communications services into business and consumer applications via mobile and …

By: Stefania Viscusi | 12/13/2016

Cloud Predictions 2017
Robert Green, CTO at cloud technologies provider Dizzion, offers his predictions for the cloud in 2017.

By: Stefania Viscusi | 12/13/2016

Datera: Data as a Service for the Data Era
We are clearly in the midst of transformation in today's digital era, and garnering growing attention is data. It's not just about data, though, it's …

By: Maurice Nagle | 12/13/2016

Cloud Computing Benefits for Enterprises
Though the core benefits of efficiency and agility remains the same, let's take a high-level view on the major bucket benefits of cloud computing.

By: Special Guest | 12/13/2016

Anywhere365 Now Available on AudioCodes' CloudBond 365
Anywhere 365, a native Skype for Business based Contact Center and Dialogue Management platform, is now available on AudioCodes' CloudBond 365 applian…

By: Alicia Young | 12/7/2016

Chatbots, Personalization, Self-Service Are Growing Trends
Aspect Software, Sharpen, and ShoreTel offer customer experience predictions for 2017.

By: Paula Bernier | 12/7/2016

Webinar: Servitization for Software Monetization
Learn how software monetization is achieved through servitization in this free webinar.

By: Susan J. Campbell | 12/6/2016

Gemalto Launches Customizable Channel Partner Portal
Gemalto is introducing a customizable portal that addresses the unique software supply chain needs of its customers. The Enhanced Partner Portal enabl…

By: Paula Bernier | 12/5/2016

Empower Customers with Interactive Text Response
Despite the industry push for omnichannel customer engagement and great customer "journeys" by leveraging contact center solutions, hold times with mo…

By: Tracey E. Schelmetic | 12/2/2016

Cloud Computing Magazine Announces Winners of 2016 Backup and Disaster Recovery Awards
The Cloud Computing Backup and Disaster Recovery Award recognizes technologies and vendors that have built cloud solutions empowering businesses small…

By: TMC | 12/1/2016

Why You Need to Learn More about Software Monetization
Intelligent device vendors and software companies need software monetization solutions to help monetize their software and grow their businesses.

By: Paula Bernier | 11/28/2016

Eight Ways Cloud Computing will Skyrocket Small Businesses
With cloud computing, small businesses have received a firm thrust in the right direction. They are getting access to facilities and capabilities that…

By: Special Guest | 11/28/2016

Quali Sandbox Helps Businesses Get to Market Faster
The Quali CloudShell sandbox provides businesses with the ability to standardize production environments so they can expedite their time to market.

By: Paula Bernier | 11/22/2016

The Importance of Knowing your Software Monetization Best Practices Score
Gemalto introduces a new process for understanding your software monetization best practices score/readiness and a lifecycle methodology for licensing…

By: Laura Stotler | 11/21/2016

What Contact Centers Look for in a Cloud Service Provider
The contact center has evolved as customer expectations have become more demanding. Complex technology is required to manage the increasingly connecte…

By: Special Guest | 11/17/2016

Aria Systems: Monetization Solutions Address Today's Trends
Monetization solutions from Aria Systems help the businesses that use them-including information technology departments- to offer their customers more…

By: Paula Bernier | 11/17/2016

LiscensingLive Wrap-up: A Closer Look at Change & the Now Economy
Change is a major part of our current world. So many new technologies and advancements are making it possible to do things we never dreamed possible. …

By: Stefania Viscusi | 11/8/2016

Cloud First World Presents IT with Golden Opportunity
As cloud computing has gained year-over-year traction in the enterprise world, many have wondered when large organizations would reach a tipping point…

By: Farrell Hough | 11/8/2016