Latest News

How AI & NLP Are Coming Into Play in Consumer, Business Environments
Artificial intelligence and natural language process are delivering fast results for both business and consumer users.

By: Paula Bernier | 8/9/2018

Gemalto Unveils Sentinel Up for Software Vendors to Automatically Update Their Products Easily
Gemalto unveiled Sentinel Up, a solution set to aid software vendors and device manufacturers with delivering critical software updates, increased ins…

By: Maurice Nagle | 8/8/2018

Voxai, 128 Technology Share SD-WAN with Cloud Contact Center
SD-WAN provider 128 Technology and Voxai Solutions announced the pairing of optimized network connectivity with the Voxai Solutions vinteract cloud co…

By: Maurice Nagle | 8/8/2018

AireSpring Unveils PBX Updates
AireSping unveiled an update to the AirePBX Cloud Hosted Business Phone System. The cloud communications provider enhanced the CommPortal User Interfa…

By: Maurice Nagle | 8/6/2018

Leveraging the Full Power of Hybrid, Multi-Cloud Architectures
Most data architectures today involve a mix of on-premises and cloud technologies, and many companies use a variety of cloud platforms, such as Google…

By: Special Guest | 8/1/2018

AgilOne Leverages AI, ML to Enhance CDP Solution
AgilOne recently introduced a new feature called 360 Profile for Customer Service to its customer data platform.

By: Paula Bernier | 8/1/2018

Atlantech Online Adds Atmos to PBX Portfolio
Today, CallCabinet and Atlantech Online announced a partnership, which extends Atlantech Online's call recording capabilities with the addition of Atm…

By: Maurice Nagle | 7/31/2018

Bright MLS Taps RingCentral for UC
RingCentral is providing Bright MLS with unified communications. That includes the RingCentral Office and RingCentral Contact Center solutions.

By: Paula Bernier | 7/31/2018

Intelisys Adds Messaging Enabled Business Communications with MessagePro
MessagePro text-enables any existing business phone number, allowing employees to send and receive messages from their desktops, workstations, laptops…

By: Erik Linask | 7/31/2018

Twilio, Google Cloud Contact Center AI Feature Easy Integration
Cloud communications platform provider Twilio announced a partnership with Google Cloud, which will result in the integration of Contact Center AI int…

By: Maurice Nagle | 7/27/2018

Twilio, Google Cloud Contact Center AI Feature Easy Integration
Cloud communications platform provider Twilio announced a partnership with Google Cloud, which will result in the integration of Contact Center AI int…

By: Maurice Nagle | 7/27/2018

Subscription Model Questions? Here are Answers...
Digital transformation is driving wholesale change. The idea of the IoT is becoming reality. Mark Andreesen's software-defined declaration is coming t…

By: Maurice Nagle | 7/25/2018

KOOKOO for Omnichannel
Ozonetel unveiled KOOKOO Interactive Assistant, the cloud communication provider's omnichannel service widget allows for one-click, VoIP calls with a …

By: Maurice Nagle | 7/23/2018

Vonage Business Cloud Brings Team Together with VonageFlow
Vonage announced the addition of VonageFlow to the Vonage Business Cloud (VBC) platform. The workstream collaboration solution delivers voice, SMS, fi…

By: Maurice Nagle | 7/23/2018

Unified Experience Call for More than Just Contact Center Agents
The modern contact center is still the lead in a mission to deliver a positive customer experience, but the evolution of communications technology and…

By: Erik Linask | 7/20/2018

Automotive Distributor Finds Cloud with Fusion
Fusion announced netting a five-year contract with a leading automotive distributor valued at $5.4 million, and will include several solutions from th…

By: Maurice Nagle | 7/17/2018

iomart Introduces Cloud Communications to Portfolio
Altigen Communications and iomart Group PLC announced a partnership to deliver UK-based cloud communications, and round out iomart's cloud services po…

By: Maurice Nagle | 7/11/2018

DHS Dubs Zoom for FedRAMP
Zoom announced the U.S. Department of Homeland Security (DHS) is sponsoring Zoom for Government for FedRAMP accreditation, with the process underway. …

By: Maurice Nagle | 7/10/2018

Important Role Of Video Chat Is To Make Your Business Reach Great Heights!
For any business, customer satisfaction is the most important aspect that makes a business more successful. Live chat has made an importance place in …

By: Special Guest | 7/9/2018

CBTS Integrates InformaCast Fusion Into UC Solution
This week, CBTS announced the addition of Singlewire Software's InformaCast Fusion to its Hosted Enterprise Unified Communications solution. Bringing …

By: Maurice Nagle | 7/6/2018