Latest News

Wheelings & Dealings: MiMedia Gains $15 Million in Series C
MiMedia, a startup bent on creating the "next generation personal cloud" for all its customers digital media, has announced it latest round of seed fu…

By: Casey Houser | 1/18/2016

Survey Examines How Customer Engagement Tech Impacts Customer Experiences
So often, we with a passion for the contact center solutions/customer engagement community get fixated on what is the latest technology. We tend to fo…

By: Peter Bernstein | 1/18/2016

Toshiba UCedge Adds XMPP Protocol Support
Support of XMPP protocol highlights value of unified communications (UC)in contact center transformations.

By: Rory Lidstone | 1/18/2016

Multi-cloud Brings Major Benefits to Business Applications
The rate at which businesses utilize multiple cloud models has grown at a tremendous pace. One reason the practice has become common is that cloud com…

By: John Casaretto | 1/18/2016

FCC, ATT Team Up to Move to the Cloud
As the regulatory agency for telecommunications in the U.S., one might expect the Federal Communications Commission to be on top of the latest technol…

By: David Delony | 1/13/2016

Interactive Intelligence's 'Five Customer Engagement Trends Impacting Contact Centers in 2016' Webinar
With the start of the New Year, everyone in the contact center solutions community is busy evaluating industry trends and past performance to ask how,…

By: Peter Bernstein | 1/13/2016

Faction Partners with Level 3 For Secure Cloud Connections
Faction offers its enterprise clients cloud-based infrastructure that come through channel partners as private, public, and hybrid style connections. …

By: Casey Houser | 1/12/2016

SAP and Accenture Forge Unprecedented Collaboration
Looking for a way to help accelerate development of its SAP Business Suite 4 SAP HANA (SAP S/4HANA) as well as industry and line-of-business solutions…

By: Rory Lidstone | 1/12/2016

Aflac Gains J.D. Power Certification
Aflac gets J.D. Power certification for its contact centers offering an outstanding customer service experience.

By: Casey Houser | 1/11/2016

Equinix and Global Capacity to Provide Enterprises with Direct Access to Cloud Services
Large enterprises with a global presence have to connect with all their assets, no matter where they are, and access the resources they need anytime. …

By: Michael Guta | 1/11/2016

NetCarrier Authorizes VoIP Supply to Distribute nCloud
Voice and data services provider NetCarrier recently announced a new strategic partnership with VoIP Supply, a large global reseller of Voice over Int…

By: Clayton Hamshar | 1/11/2016

Amazon Web Services Opens Data Centers in Korea
Going into 2016, Amazon Web Services (AWS) was one of the top competitors to watch in the data center space. After all, AWS managed to further cement …

By: Rory Lidstone | 1/7/2016

ShoreTel's Corvisa Acquisition is Officially Complete
You may recall, prior to the new year, that ShoreTel announced the acquisition of cloud-based unified communications provider Corvisa for a reported $…

By: Rory Lidstone | 1/7/2016

Interactive Intelligence Incorporates Callback Features via New Reseller Agreement
Interactive Intelligence using Virtual Hold Technology (VHT) callback features as part of new reseller agreement.

By: Clayton Hamshar | 1/6/2016

Positioning to Fully Leverage the Software Subscription Market
The numerous predictions by industry experts in virtually every vertical market about the "Big" trends impacting how businesses will conduct themselve…

By: Peter Bernstein | 1/6/2016

Over Half of Customer Experience Officers have not used Big Data to Improve Strategy
Survey of Chief Experience Officers by Consero finds majority still not using Big Data to enhance customer experiences.

By: John Casaretto | 1/6/2016

Electric Cloud Automates DevOps for Quicker, Better Software Delivery
DevOps is still a relatively new concept in many organizations, particularly those that have kept their developers and other operations teams siloed f…

By: Laura Stotler | 1/6/2016

Webair Streamlines SAP with Cloud Hosting Solution
Cloud, colocation and managed services provider Webair has announced that it has launched its SAP Cloud Hosting solution.

By: David Delony | 1/5/2016

Sphere 3D Joins Microsoft Enterprise Cloud Alliance to Virtualize Legacy Apps, Make Them Mobile
Cloud containerization, virtualization and data management solutions provider Sphere 3D has announced that it's joined the Microsoft Enterprise Cloud …

By: David Delony | 1/5/2016

NICE Systems Brings Multi-channel Recording to Skype for Business
NICE Ssytems among first to support Skype for Business using the Unified Communications Managed API.

By: Rory Lidstone | 1/4/2016