Latest News
Cloud Contact Center Clear AI Match
Cloud adoption and the fact that contact centers are a rich source of data make them ideal candidates to benefit from AI, suggests Five9 CEO Rowan Tro…
Votacall Enabling Enterprise 'Chitchat'
Votacall announced the arrival of Votacall Chitchat, its enterprise SaaS speech suite. Eight months after acquiring Mobiso, Votacall is able to boost …
Quantiphi Integrates Google Cloud's Contact Center AI
Quantiphi Inc. has integrated Google Cloud's Contact Center AI solution with its own offering.
Master Agency Helps RingRx Expand Reach
Cloud Concepts Corp. will enable RingRx to bring its solutions to a broader audience.
Masergy Global UCaaS Introduces New Cisco Interoperability
Masergy announced interoperability between its Global UCaaS solution and a number of Cisco endpoints, including the 6800 and 8800 series of video phon…
Conduit Global CCaaS Announcement Emphasizes AI
Artificial intelligence is a hot topic of conversation in the contact center world today. Just take a look at Conduit Global's recent announcement abo…
Ribbon Closes on Edgewater Networks
Ribbon Communications Inc. has announced the close of its Edgewater Networks acquisition.
Malaysia's Digi Calls on Voxox Cloud Phone
Malaysian carrier Digi is offering the Voxox Cloud Phone under its Omni Hotline brand. This is an important new opportunity for Voxox, as it represent…
How AI & NLP Are Coming Into Play in Consumer, Business Environments
Artificial intelligence and natural language process are delivering fast results for both business and consumer users.
Voxai, 128 Technology Share SD-WAN with Cloud Contact Center
SD-WAN provider 128 Technology and Voxai Solutions announced the pairing of optimized network connectivity with the Voxai Solutions vinteract cloud co…
AireSpring Unveils PBX Updates
AireSping unveiled an update to the AirePBX Cloud Hosted Business Phone System. The cloud communications provider enhanced the CommPortal User Interfa…
Leveraging the Full Power of Hybrid, Multi-Cloud Architectures
Most data architectures today involve a mix of on-premises and cloud technologies, and many companies use a variety of cloud platforms, such as Google…
AgilOne Leverages AI, ML to Enhance CDP Solution
AgilOne recently introduced a new feature called 360 Profile for Customer Service to its customer data platform.
Atlantech Online Adds Atmos to PBX Portfolio
Today, CallCabinet and Atlantech Online announced a partnership, which extends Atlantech Online's call recording capabilities with the addition of Atm…
Bright MLS Taps RingCentral for UC
RingCentral is providing Bright MLS with unified communications. That includes the RingCentral Office and RingCentral Contact Center solutions.
Intelisys Adds Messaging Enabled Business Communications with MessagePro
MessagePro text-enables any existing business phone number, allowing employees to send and receive messages from their desktops, workstations, laptops…
Twilio, Google Cloud Contact Center AI Feature Easy Integration
Cloud communications platform provider Twilio announced a partnership with Google Cloud, which will result in the integration of Contact Center AI int…
Twilio, Google Cloud Contact Center AI Feature Easy Integration
Cloud communications platform provider Twilio announced a partnership with Google Cloud, which will result in the integration of Contact Center AI int…
KOOKOO for Omnichannel
Ozonetel unveiled KOOKOO Interactive Assistant, the cloud communication provider's omnichannel service widget allows for one-click, VoIP calls with a …
Vonage Business Cloud Brings Team Together with VonageFlow
Vonage announced the addition of VonageFlow to the Vonage Business Cloud (VBC) platform. The workstream collaboration solution delivers voice, SMS, fi…
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Breaking News
IBM Invests in Cohesity and Strengthens Joint Cyber Resilience Efforts
IBM recently strengthened its cyber resilience collaboration with Cohesity to tackle data breaches.
Financial Firms Face Data Security Risks with Untouched Files in Collaborative Apps
According to a report by Metomic, a good portion of sensitive files stored in these collaborative platforms remain stagnant for extended periods.
Industry Leaders Unite: Sevco Security Launches Customer Advisory Board
Sevco launched its Customer Advisory Board to be better equipped to help enterprises gain a complete and accurate view of all the assets in an enterprise IT environment and the state of the security controls protecting them.
News From Enterprise Cloud
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Rich TehraniCEO, TMCSince 1982 Rich has led TMC© in many capacities. Rich Tehrani is an IP Communications industry expert, visionary, author and columnist. He founded INTERNET TELEPHONY® magazine...Read More >>> |
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Erik LinaskGroup Editorial Director, TMCErik oversees the editorial content and direction for all of TMC. Erik has contributed literally thousands of features during his 5-year tenure, with a focus...Read More >>> |
