Latest News

IBM Targets Media and Entertainment with Strategic Acquisition
In its latest step to becoming a cloud powerhouse, IBM has acquired cloud-based video services provider Clearleap, Inc. The company's offering will be…

By: Laura Stotler | 12/9/2015

Interactive Intelligence Enhances Global Partner Program
There is little doubt that channels are important. The old saying that is one of the first things taught in MBA marketing courses to "think global, bu…

By: Peter Bernstein | 12/8/2015

Consumers Are Dumping Companies with Poor Customer Service, Survey Finds
Corvisa third annual customer service report details how bad customer experiences are bad for business.

By: Brian Carey | 12/8/2015

NTT Communications Will Launch Cognitive Agent Service Offering Natural, Bi-Lingual Dialog
NTT Communications and IPSoft collaborate on artificial intelligence solution to enhance customer experiences.

By: Brian Carey | 12/8/2015

TelePacific Signs with Aligned Communication to Better Service Texas
Providing a comprehensive connectivity cloud and continuity solution at to over 75K clients in small business and enterprise sectors of industry, Tele…

By: Jessica N. Abraham-Hogan | 12/7/2015

Axcient's DRaaS Offers Cloud-Based Backup and Recovery for SMBs
Cloud computing has enabled SMBs to take advantage of myriad enterprise-class solutions and applications that were previously not available to them. J…

By: Laura Stotler | 12/7/2015

IBM Expands Direct Link Services with New Collaborations
With few exceptions, speed tends to be the name of the game in the technology world. Whether it's getting products and services to customers or gettin…

By: Rory Lidstone | 12/4/2015

NTT Brings Secure Cloud Solutions to U.S. Hewlett Packard Enterprise Customers
NTT Communications Corporation (NTT Com), NTT Group's information and communications technology (ICT) solutions business, is making its global portfol…

By: Rory Lidstone | 12/3/2015

Almost Half of Brits Would Abandon Online Shopping Without Proper Engagement
Survey by Interactive Intelligence finds that UK shoppers want to communicate according to their interaction preferences.

By: Brian Carey | 12/1/2015

Brimbank City Council Upgrades Contact Center Infrastructure with New ShoreTel Solution
The Brimbank City Council in Melbourne, Australia is upgrading its contact center with ShoreTel Connect ONSITE.

By: Casey Houser | 12/1/2015

Cloud Adoption is Up, But Security Still a Concern
Cloud adoption among businesses is on the rise, according to the recently released IDG 2015 Cloud Computing Survey, but security is still a sticking p…

By: Peter Scott | 11/23/2015

Interactive Intelligence Wins Contact Centre Association of Zimbabwe (CCAZ) Service Excellence Awards
The Zimbabwe Service Excellence Awards is organized and managed by the Contact Centre Association of Zimbabwe (CCAZ), in partnership with other govern…

By: Michael Guta | 11/23/2015

Why Quality Audio is Critical for Great Contact Center Customer Experiences
Reading a customer's tone is incredibly important for contact center workers. It is one thing to have the very important capability for administrators…

By: Peter Bernstein | 11/20/2015

How Contact Centers Can Survive the Holiday Rush
Three easy steps to follow to better predict and fix problems contact center challenges before they become major issues.

By: Special Guest | 11/20/2015

SearchYourCloud Gives Data Search a Boost
In this data-driven society it's hard to believe we still have difficulty finding the information we need. In fact, employees spend an average of 1.8 …

By: Lisa M Singer | 11/19/2015

IBM Spurs Development of First Responder Cloud Apps
On Tuesday, IBM announced that it is offering developers access to the IBM Cloud as part of an initiative to create an applications that can assist fi…

By: Brian Carey | 11/19/2015

IBM Strengthens Federal Government Cloud Play with Five New Partners
IBM is beefing up its cloud play once again with the announcement of five new partners focusing on the U.S. Federal Government market.

By: Laura Stotler | 11/18/2015

Emruz Founder Helps Organizations Tackle the Cloud & DevOps
There's a lot of confusion in the marketplace about cloud technology and how to consume it. But there is help available for those companies that need …

By: Paula Bernier | 11/18/2015

Citrix Sees Software-Based Future
Virtualization is a growing movement in the networking arena. Firms are trading in legacy hardware of the past for more agile and cost effective softw…

By: Maurice Nagle | 11/17/2015

The Cloud Wars: The Battle for Enterprise IT has Just Begun
Do you remember when Amazon was known mostly for selling books online, Google was just a search engine, and Dell just built PCs? Dell recently acquire…

By: Special Guest | 11/16/2015