Latest News

Royal Caribbean Selects Citrix Mobile Contact Center Workspaces Worldwide
There is an old saying that goes something along the lines of "wherever I am is where you will find me." It happens to be particularly relevant in an …

By: Peter Bernstein | 9/23/2015

Telecom Operators Missing Out on Massive Cloud Revenue Potential from SMB Customers
Telecom operators are in an ideal position to capitalize on the growing SMB demand for cloud services, according to new research. BCSG, which offers a…

By: Laura Stotler | 9/23/2015

Wheelings & Dealings: CloudFlare Grabs $110M Funding Round and Makes Key Cloud Partnerships
CloudFlare has been firing up its networking and development efforts over the past week and the endeavor has paid off. The content-delivery network (C…

By: Laura Stotler | 9/23/2015

Dimension Data and EMC Partner on Hybrid Cloud Solutions
There is very little doubt that working through the cloud is only getting more popular the further we move into the 21st century. This is underlined b…

By: Oliver VanDervoort | 9/22/2015

Why Software Monetization is so Relevant Today
There is never a bad time to think up ways of making more money. This is equally true whether you're introducing new products and value-added services…

By: Peter Bernstein | 9/22/2015

Radish Systems' Visual Directory Drives Quicker Calls and Customer Satisfaction
Radish Systems, a provider of mobile and enterprise software best known for its emphasis on visual communications, has launched the ChoiceView Visual …

By: Clayton Hamshar | 9/22/2015

Automating Contact Center Strategic Planning
Contact centers are transforming to be, not just interaction, but also information hubs for improving the customer experience. In an omni-channel, alw…

By: Peter Bernstein | 9/17/2015

Home Group Reaping Benefits from Combined Contact Center Solution from TSG and Nintex
Social services provider Home Group benefits from combined contact center and workflow solution from TSG and Nintex

By: Christopher Mohr | 9/15/2015

Datos IO Unveils Distributed Versioning Platform for Scale-Out Databases
The cloud, mobile, and social networking have transformed the requirements of data centers and databases, says Tarun Thakur, CEO and co-founder of Dat…

By: Paula Bernier | 9/15/2015

9 Mistakes Businesses Make on Social Media
The benefits of doing customer service correctly on social media are enormous, in fact when companies engage and respond to requests over social media…

By: Special Guest | 9/15/2015

Making Your Contact Center a Profit Center
We all know the history of what we used to identify as "call centers." They were originally created to handle the volume of customer inquiries and com…

By: Peter Bernstein | 9/14/2015

FlexITy Launches Backup and Recovery Services Based on Asigra Cloud Backup Platform
FlexITy, a fast-growing IT service provider, recently announced that it has expanded its managed services portfolio with the addition of backup and re…

By: Clayton Hamshar | 9/14/2015

Barracuda Networks Launches Backup Virtual Appliance
Barracuda Networks, a company that specializes in cloud storage and the creation of virtual appliances, recently announced the launch of its Barracuda…

By: Casey Houser | 9/14/2015

InMoment's Active Listening Suite Allows Businesses to Uncover the Truth of Customer Issues
InMoment recently announced the availability of its Active Listening Suite (AL), an analytics tool capable of processing speech from 90 different lang…

By: Christopher Mohr | 9/9/2015

Software Monetization and the Internet of Things (IoT)
Whether you call it the Internet of Things (IoT) or the Internet of Everything (IoE), there is little doubt that we are moving toward a connected worl…

By: Peter Bernstein | 9/8/2015

ParkMyCloud Announces General Availability for AWS
ParkMyCloud has developed an application which allows business users to automatically schedule "on" or "off" states for their computing services. Now …

By: Casey Houser | 9/8/2015

Web Security Report Q3 2015
The Web Security Report provides web security trends, statistics, best practices, and resources for chief information security officers (CISOs) and IT…

By: Steve Morgan | 9/8/2015

Vocalcom to add Twitter Integration to Contact Center Software
Vocalcom to add Twitter integration to its contact center software to enhance omnichannel capabilities.

By: Oliver VanDervoort | 9/8/2015

FEMA Contracts with AT&T to Improve Contact Center Success Rates when Disasters Occur
AT&T with Interactive Intelligence as sub-contractor wins four year FEMA contract to improve disaster responsiveness.

By: Oliver VanDervoort | 9/8/2015

NaviSite Launches Onboarding Service for Migration to Cloud
For enterprises, moving to cloud-based applications and hardware can be a hassle. It takes a lot of planning beforehand to decide exactly which applic…

By: Casey Houser | 9/3/2015