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Cloud Computing Magazine Announces Winners of 2017 Backup and Disaster Recovery Awards
TMC, a global, integrated media company helping clients build communities in print, in person and online, today announced the recipients of the 2017 B…
Contact Center Solutions Week in Review: Aspect, BBX, and More
Contact Center Solutions saw everything from artificial intelligence to a new cloud contact center solution. There was also the offering of tips on ho…
TMC Announces Recipients of the 2017 Cloud Computing Excellence Award
TMC, a global, integrated media company helping clients build communities in print, in person and online, today announced the winners of the 2017 Clou…
BBX Introduces Cloud Contact Center Solution
BBX Technologies has come out with a cloud-based contact center solution called Vuesion Sky. This adds to the company's portfolio, which already featu…
Salesforce, Sabio, eGain Join Avaya AI Effort
Avaya has welcomed three new members to its A.I. Connect initiative. The newcomers are eGain, Sabio, and Salesforce. The companies will contribute the…
Minimize Customer Churn: Take Personalization to the Next-Level
Consumer appetite for intelligent home technologies is likely to continue its rapid growth, making gifts such as Wi-Fi enabled thermostats the most so…
Aspect Key Ingredient to Cable Industry Customer Service Success
Reaping the rewards of a cable industry contact center revolution is Aspect Software, as it boasts recent number of cloud workforce optimization custo…
Contact Center Solutions Week in Review: Aspect, Avtex, and More
Enhancing the customer experience is the theme for Contact Center Solutions this week. It started with a North American certification and finished str…
3C Connect Takes Legacy to the Cloud
3CLogic revealed its latest product, 3C Connect, which seamlessly integrates legacy or on-premises telephony and CRM systems. This release is to direc…
Salesforce CXone Agent Announced
This week, NICE inContact announced the general availability of the NICE inContact CXone Agent for Salesforce on the Salesforce AppExchange. With the …
Avtex Buys QoS Telesys from Genesys
Customer service solution provider Genesys has sold its QoS Telesys contact center consulting business to Avtex. The value of the deal, which was anno…
Aspect Via Awarded PCI Level 1 Certification in North America
Aspect Software is taking steps to ensure the contact centers leveraging its solutions don't fall victim, and are able to support this heavily regulat…
Gig Economy Work Calls for New WFO/WFM Solutions
The proliferation of the smartphone and the app, the rise of the cloud, and the arrival of the digital disruptor have led companies of all stripes to …
Jacada Seeks to Change Face of Contact Centers
Jacada announced it garnered an investment of $4.5 million from investors such as Israel Growth Partners (IGP), a Private Equity investment firm as we…
Contact Center Solutions Week in Review: ITEXPO, Upstream, and More
Between the ITEXPO in Fort Lauderdale, Florida held this week and omnichannel experiences, Contact Center Solutions was brimming with exciting news an…
GDPR Compliance Coming Soon
This week, NICE announced a solution developed specifically for GDPR (GDPR Compliance Center), enabling user-friendly implementation and promises the …
Reinventing the Customer Service Model Using Bots and Brains
Digital disruption is revolutionizing industries across the globe, and customer service is no exception. According to Gartner, "By 2020, 85 percent of…
PodOne Revolutionizing 2018
PodOne is on its way to making 2018 a revolutionary year, starting by launching Qubicle ICO this week. Additionally, the company announced former Alpi…
Biz Technology Solutions, Enghouse Interactive Align
Biz Technology Solutions and Enghouse Interactive have joined forces to deliver more complete solutions to small and medium business customers and ent…
New Partnership Puts AI to Work in Contact Center Solutions
This week, Hinduja Global Solutions and Inbenta announced a new partnership where the pairing will augment the HSG CX portfolio via seamless integrati…
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Breaking News
Cradlepoint Simplifies Secure Networking for Agile Businesses with NetCloud SASE
NetCloud SASE, designed to serve agile enterprises, integrates cellular-centric SD-WAN and security into a unified solution.
IBM Invests in Cohesity and Strengthens Joint Cyber Resilience Efforts
IBM recently strengthened its cyber resilience collaboration with Cohesity to tackle data breaches.
Financial Firms Face Data Security Risks with Untouched Files in Collaborative Apps
According to a report by Metomic, a good portion of sensitive files stored in these collaborative platforms remain stagnant for extended periods.
News From Enterprise Cloud
Meet the Editorial Team
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Rich TehraniCEO, TMCSince 1982 Rich has led TMC© in many capacities. Rich Tehrani is an IP Communications industry expert, visionary, author and columnist. He founded INTERNET TELEPHONY® magazine...Read More >>> |
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Erik LinaskGroup Editorial Director, TMCErik oversees the editorial content and direction for all of TMC. Erik has contributed literally thousands of features during his 5-year tenure, with a focus...Read More >>> |
