Latest News

Amazon, Aspect Announce WFM Integration
Aspect Software announced Aspect workforce management is the newest integration with the Amazon Connect contact center solution. The newly added funct…

By: Maurice Nagle | 11/30/2018

Redefining Open, Linux and RISC-V Push the Envelope Heading Into 2019
The Linux Foundation, a non-profit organization enabling mass innovation through open source, and the RISC-V Foundation, a non-profit corporation cont…

By: Cynthia S. Artin | 11/28/2018

North American Shipping Company Selects Fusion for Cloud Communications.
Today, Fusion announced a multi-million dollar deal to provide cloud communications to one of North America's leading shipping companies. The nearly c…

By: Maurice Nagle | 11/27/2018

Gaming Manufacturer Migrates Contact Center to Cloud
Five9 announced a gaming manufacturer decided to move away from its legacy, on-premises contact center solution and selected Five9's scalable cloud co…

By: Maurice Nagle | 11/26/2018

Why Telecom Is Ripe for Open Source
Open source software can help established telecom companies innovate more quickly, deliver new functionality, identify and correct software issues fas…

By: Special Guest | 11/26/2018

Talking CRM: A Different Take on Voice of the Customer
Voice-activated technology doesn't just afford us fun tools for our private lives. This technology is playing an increasingly pivotal role in the prof…

By: Special Guest | 11/21/2018

The Three Keys for Customer Service Going Forward
After decades in the shadows, contact centers are emerging as strategic assets and occasionally, market differentiating capabilities.

By: Special Guest | 11/21/2018

Cloud Communications Week in Review: UC, Fusion, Mitel & More
The cloud era is upon us, and the dawn of a new day has arrived. Technology is in the midst of a major transformation as a result of cloud computing, …

By: Maurice Nagle | 11/21/2018

Mitel Makes MLB Partnership International
Mitel announced an expanded partnership with MLB as the title partner of next season's MLB London Series. Taking place June 29-30 2019, the New York Y…

By: Maurice Nagle | 11/20/2018

Fast Food Chain Chooses Cloud
Fusion announced a rapidly growing Asian fast food chain selected the cloud services provider to deliver connectivity and communications to its 78 U.S…

By: Maurice Nagle | 11/19/2018

Cloud Communications Week in Review: 8x8, RingCentral, Avaya & More
The cloud era is upon us, and the dawn of a new day has arrived. Technology is in the midst of a major transformation as a result of cloud computing, …

By: Maurice Nagle | 11/17/2018

RingCentral Introduces Unified Mobile App
RingCentral announced the arrival of a new mobile app that promises to reinvent the communications and collaboration experience with a new unified mob…

By: Maurice Nagle | 11/16/2018

8x8 Partners with Ireland's Workair
8x8 Inc.'s U.K. subsidiary has joined forces with Workair, a cloud provider in Ireland. In addition to partnering with companies like Itancia and Work…

By: Paula Bernier | 11/16/2018

AI, Automation, Chatbots & Personalization
Chatbots and personalization can help businesses deliver content and solution when customers need it. And personalization can enable them to rise abou…

By: Paula Bernier | 11/13/2018

AI Company Earns Avaya Compliance
SmartAction announced that its solutions are now compliant with a number of Avaya's contact center solutions. The provider of AI-powered virtual agent…

By: Maurice Nagle | 11/12/2018

Avaya Makes the A.I.Connect-ion
The Future of Work Expo speaker Jon Alperin of explains how A.I.Connect, Avaya are helping businesses move forward with artificial intelligence-based …

By: Paula Bernier | 11/12/2018

Telarus Sharpen-s Cloud Arsenal
Sharpen Technologies announced an agreement with Master Agent Telarus, which provides Telarus' deep sales pipeline access to Sharpen's unified communi…

By: Maurice Nagle | 11/9/2018

Bloom to Explain Differences in Pricing and Licensing at LicensingLive! 2018
Joshua Bloom of Simon-Kucher & Partners will be at Gemalto's LicensingLive! 2018 next week discussing how businesses can gain competitive advantage by…

By: Paula Bernier | 11/9/2018

Spinning it Up: NetFoundry Goes Azure
NetFoundry announced another integration associated with the transmission of data between any application, any service and any cloud with the release …

By: Cynthia S. Artin | 11/8/2018

Pyze Updates Analytics & Engagement Platform
Pyze has rolled out a new release of its AI-powered cross-platform analytics and engagement platform.

By: Paula Bernier | 11/8/2018