Latest News

More Intelligent, More Intuitive, More Adaptive: Contact Center Software for A New Year
Heading into 2019, year-end trendspotting is surfacing predictions for the future of nearly every form of technology, and after years of software disr…

By: Cynthia S. Artin | 1/2/2019

How to Sell Your Software Licensing Effort
Software licensing is key to business transformation. But for new licensing strategy to succeed, you need to demonstrate to the board and C suite how …

By: Paula Bernier | 12/28/2018

Bright Pattern Partners with VION
Bright Pattern announced a new partnership with VION Consulting. VION will be able to better serve contact centers in the Philippines, India, Malaysia…

By: Maurice Nagle | 12/27/2018

Voxox Appoints VP Wholesale Sales
Voxox announced the appointment of Debi Yphantides to the position of VP of wholesale sales for the cloud communications solution provider. Yphantides…

By: Maurice Nagle | 12/20/2018

Conversational AI Outfit Pypestream Raises $15M+
Conversational enterprise AI company Pypestream has garnered more than $15 million in new funding. Insurance company W.R. Berkley led the round.

By: Paula Bernier | 12/18/2018

AVOXI Announces Successful Round of Financing
CaaS provider AVOXI announced a $10M round of funding from Ballast Point Ventures (BPV). The influx of funds will go toward product development, marke…

By: Maurice Nagle | 12/14/2018

Route Mobile Announces Further Collaboration with Oracle Marketing Cloud
Oracle PartnerNetwork (OPN) member, Route Mobile Limited, unveiled further collaboration with the Oracle Marketing Cloud. The Oracle Customer Experien…

By: Maurice Nagle | 12/14/2018

What's Happening With Cloud-Based Business Communications
The global cloud PBX market is poised for 23.5 percent compound annual growth between this year and 2024. The health care vertical is leading hosted P…

By: Paula Bernier | 12/13/2018

Software Licensing Efforts Should Begin With Identifying Value Goals
Businesses should clearly define the primary value of their software licensing efforts and every step they need to take to execute on those strategies…

By: Paula Bernier | 12/10/2018

Cloud Communications Week in Review: Agora.io, Fusion, RingCentral & More
The cloud era is upon us, and the dawn of a new day has arrived. Technology is in the midst of a major transformation as a result of cloud computing, …

By: Maurice Nagle | 12/8/2018

AI & NLP on Display in Dialpad Support
Dialpad announced the arrival of Dialpad Support for call centers, an Artificial Intelligence-powered contact center solution bringing together natura…

By: Maurice Nagle | 12/7/2018

How to Assess Contact Center Success
Different organizations may have varying ideas of what makes for a good contact center. But, as in many areas of business, there are widely accepted b…

By: Paula Bernier | 12/6/2018

Fusion360 Earns 2018 Excellence Award
INTERNET TELEPHONY Magazine announced Fusion garnered a 2018 Excellence Award for the Fusion360 integrated cloud communications solution.

By: Maurice Nagle | 12/4/2018

Fonvirtual bets on the cloud computing to launch the virtual call center
The cloud computing has completely changed the way of doing business. There are more and more services that bet on that technology. Also, Fonvirtual, …

By: Special Guest | 12/4/2018

Dispersive Networks Names New CEO With A Vision to Connect Multiple Clouds, Endpoints and Applications With "Pure Software"
Dispersive Networks is out to simplify all the "cross-connects" and enable service providers to embed security in private networks that can be built o…

By: Arti Loftus | 12/4/2018

Agora.io Raises $70M in C Round
Agora.io has raised $70 million in a Series C round. That brings its total capital raised to $125 million.

By: Paula Bernier | 12/3/2018

Amazon, Aspect Announce WFM Integration
Aspect Software announced Aspect workforce management is the newest integration with the Amazon Connect contact center solution. The newly added funct…

By: Maurice Nagle | 11/30/2018

Redefining Open, Linux and RISC-V Push the Envelope Heading Into 2019
The Linux Foundation, a non-profit organization enabling mass innovation through open source, and the RISC-V Foundation, a non-profit corporation cont…

By: Cynthia S. Artin | 11/28/2018

North American Shipping Company Selects Fusion for Cloud Communications.
Today, Fusion announced a multi-million dollar deal to provide cloud communications to one of North America's leading shipping companies. The nearly c…

By: Maurice Nagle | 11/27/2018

Gaming Manufacturer Migrates Contact Center to Cloud
Five9 announced a gaming manufacturer decided to move away from its legacy, on-premises contact center solution and selected Five9's scalable cloud co…

By: Maurice Nagle | 11/26/2018