Latest News
Why Telecom Is Ripe for Open Source
Open source software can help established telecom companies innovate more quickly, deliver new functionality, identify and correct software issues fas…
Talking CRM: A Different Take on Voice of the Customer
Voice-activated technology doesn't just afford us fun tools for our private lives. This technology is playing an increasingly pivotal role in the prof…
The Three Keys for Customer Service Going Forward
After decades in the shadows, contact centers are emerging as strategic assets and occasionally, market differentiating capabilities.
Cloud Communications Week in Review: UC, Fusion, Mitel & More
The cloud era is upon us, and the dawn of a new day has arrived. Technology is in the midst of a major transformation as a result of cloud computing, …
Mitel Makes MLB Partnership International
Mitel announced an expanded partnership with MLB as the title partner of next season's MLB London Series. Taking place June 29-30 2019, the New York Y…
Fast Food Chain Chooses Cloud
Fusion announced a rapidly growing Asian fast food chain selected the cloud services provider to deliver connectivity and communications to its 78 U.S…
Cloud Communications Week in Review: 8x8, RingCentral, Avaya & More
The cloud era is upon us, and the dawn of a new day has arrived. Technology is in the midst of a major transformation as a result of cloud computing, …
RingCentral Introduces Unified Mobile App
RingCentral announced the arrival of a new mobile app that promises to reinvent the communications and collaboration experience with a new unified mob…
8x8 Partners with Ireland's Workair
8x8 Inc.'s U.K. subsidiary has joined forces with Workair, a cloud provider in Ireland. In addition to partnering with companies like Itancia and Work…
AI, Automation, Chatbots & Personalization
Chatbots and personalization can help businesses deliver content and solution when customers need it. And personalization can enable them to rise abou…
AI Company Earns Avaya Compliance
SmartAction announced that its solutions are now compliant with a number of Avaya's contact center solutions. The provider of AI-powered virtual agent…
Avaya Makes the A.I.Connect-ion
The Future of Work Expo speaker Jon Alperin of explains how A.I.Connect, Avaya are helping businesses move forward with artificial intelligence-based …
Telarus Sharpen-s Cloud Arsenal
Sharpen Technologies announced an agreement with Master Agent Telarus, which provides Telarus' deep sales pipeline access to Sharpen's unified communi…
Bloom to Explain Differences in Pricing and Licensing at LicensingLive! 2018
Joshua Bloom of Simon-Kucher & Partners will be at Gemalto's LicensingLive! 2018 next week discussing how businesses can gain competitive advantage by…
Spinning it Up: NetFoundry Goes Azure
NetFoundry announced another integration associated with the transmission of data between any application, any service and any cloud with the release …
Pyze Updates Analytics & Engagement Platform
Pyze has rolled out a new release of its AI-powered cross-platform analytics and engagement platform.
Glassbox Integrates with AWS Machine Learning
An integration between Glassbox and AWS Machine Learning allows Glassbox customers to generate advanced automatic, predictive, and omni-channel insigh…
Avaya Makes Leadership Addition
Avaya announced the addition of Gaurav Passi to the firm's leadership team as President of its cloud business group. Passi's priorities include contin…
Combining Federated Identity Management with Dynamic Authorization
The virtualization of nearly everything digital is pushing more and more applications, services, storage, and compute to the cloud, now including real…
Balancing AI and Human Needs on Customer Service Teams
When Google CEO Sundar Pichai showcased Google Assistant's ability to call businesses on behalf of their customers using artificial intelligence with …
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Breaking News
Opening Up Data Centers as Interconnections Skyrocket, Pluribus and Dell Power Up AMS-IX
At the NetEvents conference this month, Pluribus Networks, an innovator in open networking and next generation software defined networking (SDN), announced that AMS-IX has deployed Pluribus' Netvisor ONE operating system and the Adaptive Cloud Fabric, along with Dell EMC Open Networking hardware, as part of a multi-site network modernization project.
Supporting Developers in Embedding Network into Apps: Faster, Better, Smarter
DevOps continues to grow as more enterprises and organizations are transforming how they collaborate, create new services, and operate more efficiently with their own software applications, or by building on existing applications by adding new features and integrations.
Hyperscale Needs Hyper-Secure: The Cloud Ethernet Adapter Challenge
Interconnections in the data networking and communications industry, including fiber and ethernet infrastructure connecting data centers hosting cloud services, continue to grow as an increasing number of large enterprises and organizations move even their most critical business applications to as-a-service models.
News From Enterprise Cloud
Meet the Editorial Team
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Rich TehraniCEO, TMCSince 1982 Rich has led TMC© in many capacities. Rich Tehrani is an IP Communications industry expert, visionary, author and columnist. He founded INTERNET TELEPHONY® magazine...Read More >>> |
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Erik LinaskGroup Editorial Director, TMCErik oversees the editorial content and direction for all of TMC. Erik has contributed literally thousands of features during his 5-year tenure, with a focus...Read More >>> |
