Latest News

IDC Names 5 Conversational AI Innovators
International Data Corp. today named Artificial Solutions, CogniCor, Inbenta,, and Personetics as IDC Innovators in the conversational AI plat…

By: Paula Bernier | 7/2/2018

What You Need to Make XaaS Work
Businesses in many verticals need new tools and systems to provide authorization, intellectual property protection, tracking and billing, and more to …

By: Paula Bernier | 7/2/2018

RingCentral Signs On Icertis Contract Management
RingCentral announced this week it will be using the AI-enabled Icertis Contract Management platform to digitally transform its contract management pr…

By: Paula Bernier | 7/2/2018

CxEngage Injected with Quality Management
Serenova announced the integration of CXEngage Quality Management (CxQM) into CXEngage, Serenova's CCaaS solution. The robust quality management solut…

By: Maurice Nagle | 6/27/2018

New Vonage Nexmo Offering Enable Contact Center Customization
Vonage has introduced new Nexmo offerings that enable developers and businesses to create customized contact centers.

By: Paula Bernier | 6/27/2018

Ribbon to Buy Edgewater for $110M
Ribbon Communications today announced plans to buy Edgewater Networks for $110 million. The deal, slated to close in the third quarter, is expected to…

By: Paula Bernier | 6/25/2018

Cloud Communications Week in Review: Fusion, Comtech, 8x8 & More
The cloud era is upon us, and the dawn of a new day has arrived. Technology is in the midst of a major transformation as a result of cloud computing, …

By: Maurice Nagle | 6/23/2018

Vonage Says CX Cloud For All
This week, Vonage expanded its contact center presence, making Vonage CX One Cloud available to organizations leveraging Vonage Business Cloud - the c…

By: Maurice Nagle | 6/19/2018

Relationship Goals: Rivetz and Cognida Partner to Make The Internet Better
Rivetz is out to make the Internet easier to use and more secure putting control into the hands of the people or organizations whose data traverses th…

By: Special Guest | 6/19/2018

Put It In The Books: Fusion Completes MegaPath Acquisition
Today, Fusion announced the completion of its MegaPath acquisition. The $71.5 million purchase was made up of $61.5 million in cash and 1.7 million sh…

By: Maurice Nagle | 6/18/2018

Sunwarrior to Scale with Cloud Contact Center
Utah's Sunwarrior, a health-conscious enterprise specializing in vegan plant-based protein powders and natural supplements, selected the 8x8 X Series …

By: Maurice Nagle | 6/18/2018

AI Helps With Customer Service
Customer service and AI are a match made in heaven.

By: Paula Bernier | 6/13/2018

Comm100 Launches AI Chatbot, Expands N.Am. Effort
Comm100's new chatbot employs AI and natural language processing (text-based, not audio) to understand and respond to customer intents without being p…

By: Paula Bernier | 6/13/2018

IntelePeer Unveils New Solutions at Cisco Live
IntelePeer this week took the wraps off an array of offerings that enhance Cisco Collaboration Solutions. That includes Atmosphere Messaging for Cisco…

By: Paula Bernier | 6/12/2018

Real Customers, Artificial Intelligence: Transforming the Digital Support Experience
The rise of the digital enterprise and on-demand economy has borne a new wave of B2B customer - one that must become agile to remain competitive. And …

By: Special Guest | 6/11/2018

Intelsat Initiates Cloud Communications Migration
Today, Intelsat announced the selection of RingCentral as its cloud communications and collaboration solutions provider to support its locations aroun…

By: Maurice Nagle | 6/11/2018

Deskforce Brings Voice to Zoho CRM
Deskforce and Zoho have come together to deliver a new integrated solution called the Deskforce Extension for Zoho. Available now in the Zoho Marketpl…

By: Paula Bernier | 6/11/2018

Telzio Transcends VoIP Transition
Telzio announced Telzio Webphone, leveraging WebRTC to enable users real time communications via an endpoint of their choosing. Because it's WebRTC-ba…

By: Maurice Nagle | 6/8/2018

Ribbon and Subsentio Team Up on Law Enforcement Assistance Mandates
Enables Communications Service Providers leveraging Kandy to accommodate law enforcement requirements seamlessly

By: Ken Briodagh | 6/8/2018

Arkadin Elevates Three Company Veterans
Arkadin has elevated three of its veteran employees to new positions. Mark Alexander has been tapped to fill the Chief Operating Officer role. Scott M…

By: Paula Bernier | 6/8/2018