[April 20, 2006]

Contact center skills training set for graduates

(Business World (Philippines) Via Thomson Dialog NewsEdge)Davao City - The Trade and Industry department has partnered with the city government and the Technical Education and Skills Development Authority (TESDA) to train graduates for call center jobs.


The training will initially target 400 graduates in the next two months.

The training will focus on improving the English proficiency of participants and help them become world-class call center agents based on TESDA-formulated standards, said Teolulo Pasawa, the Davao City field office chief of the Trade department.

He said the target is to train about 900 job applicants this year in call centers or other business process outsourcing-related opportunities, including medical transcription.

"We have to accelerate the development of the call center industry in the city so that investors will come," he said.

He said trainees will eventually become trainers themselves to expand the network.

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