[March 14, 2007]

Announcing Customer Interaction Solutions Magazine's 2006 Product of the Year Award Winners

TMCnet News
 
For Immediate Release - Norwalk, CT, January 4, 2007 — Technology Marketing Corporation (TMC®) today announced Customer Interaction Solutions magazine’s 2006 Product of the Year Award winners.  Customer Interaction Solutions has been the premier publication in call center, CRM and teleservices industries since 1982.

 
Customer Interaction Solutions editors selected the companies which in their view demonstrate the vision, leadership and attention to detail that are the hallmarks of the prestigious Product of the Year award winners.
 
"The Product of the Year awards represents the best that this industry has to offer. The companies earning this distinction have demonstrated a commitment to quality and the further development of the call center and CRM industry through their contributions. These winners are very deserving of this great honor, and I look forward to seeing more innovative solutions from them as they continue to contribute to the future of call center and CRM industry technologies,” stated Tracey Schelmetic, Editorial Director, Customer Interactions Solutions.
 
“Customer Interaction Solutions recognizes the most innovative products each year by bestowing this prestigious award to the most deserving companies.  Again, we are proud to recognize the greatest achievements in the advancement of call centers, CRM and teleservices technologies in 2006,” said Nadji Tehrani, Executive Group Publisher and Editor-in-Chief of Customer Inter@ction Solutions magazine.  “These companies have proven they are committed to quality and excellence in solutions that benefit the customer experience as well as ROI for the companies that use them.  We’re proud to honor their hard work and accomplishments.”
 
A full list of Product of the Year winners appears below, and will be published in the January and February, 2007 issues Customer Interaction Solutions magazine ( www.cismag.com ).
 
For more information about TMC and Customer Interaction Solutions magazine, please visit www.tmcnet.com.
 
About Customer Interaction Solutions ®
Celebrating 25 years as the voice of the contact center, CRM and teleservices industries, Customer Interaction Solutions magazine continues leading the way with the most comprehensive editorial.  Senior management decision makers, as well as customer interaction professionals rely upon Customer Interaction Solutions to keep them current in the most critical technologies and services for the contact center.  In fact, 65,000 BPA-audited subscribers turn to Customer Interaction Solutions magazine with an additional 165,000 pass-along readers. 
 
 
About TMC
Technology Marketing Corporation (TMC) publishes four print publications: Customer Interaction Solutions, INTERNET TELEPHONY, SIP Magazine and IMS Magazine. TMCnet, TMC's Web site, is the leading source of news and articles for the communications and technology industries. Ranked in the top 2,600 sites in the world by alexa.com*, TMCnet serves more than one million unique visitors each month. TMC is also the first publisher to test new products in its own on-site laboratories, TMC Labs. In addition, TMC produces INTERNET TELEPHONY Conference & EXPO, The VoIP Developer ConferenceVoIP Demo, IMS Expo and Call Center 2.0 Conference. TMCnet.com publishes more than 15 topical online newsletters. For more information about TMC, visit www.tmcnet.com. (*alexa.com is an amazon.com company that ranks Web sites by their traffic levels. Neither alexa.com nor amazon.com is affiliated with TMCnet.)
 
 
Company
Product
Web Site
Altitude Software
Altitude Fast Script Builder
www.altitude.com
Amcat (News - Alert)
Amcat Data and Reporting Tool (DART)
www.amcat.com
AMTEL
Telecom Information Management System (TIMS)
www.amtelnet.com
Antenna Software
Antenna A3 SmartCopy
www.antennasoftware.com
Aperio CI
Visual Bill Manager (VBM)
www.aperioci.com
Aplicor, Inc.
Aplicor CRM
www.aplicor.com
ASC telecom AG
MARATHON EVOlite
www.asc.de
Aspect Software
Aspect Customer Self Service 7.2
www.aspect.com
Assurant Solutions
Targeted Solutions
www.assurant.com
Astute Solutions
ePowerCenter Direct
www.astutesolutions.com
Avaya
Avaya Interaction Center 7.1
www.avaya.com
CallMiner
Virtual Server Room
www.callminer.com
Cisco Systems, Inc.
Cisco Unified Customer Voice Portal v4.0
www.cisco.com
Citrix Online
Citrix GoToAssist Integration Services
www.citrix.com
CosmoCom
CosmoCall Universe 4.6
www.cosmocom.com
CTI Group (News - Alert)
SmartRecord IP
www.ctigroup.com
DeGarmo Group
Fit Interview System
www.degarmogroup.com
Dirigo Telecommunications
Dirigo iQueue
www.dirigotelecom.com
Eagle Teleconferencing
Eagle Teleconferencing
www.eagle.net
eGain Communications
eGain Service 7.6
www.egain.com
Envision Telephony Inc.
Envision Identity Protection Solution
www.envisioninc.com
Envox Worldwide
Envox CT Connect 7
www.envox.com
etalk
Qfiniti Explore
www.etalk.com
FrontRange Solutions
GoldMine IP Voice Suite
www.frontrange.com
Genesys Telecommunications Laboratories, Inc.
Genesys 7.2
www.genesyslab.com
Genticity Inc.
Customer1
www.genticity.com
GN Netcom, Inc.
GN Netcom 9350
www.gnnetcom.com
IEX Corporation, a subsidiary of NICE Systems (News - Alert) Ltd.
IEX TotalView Workforce Management system
www.iex.com
Informiam
Informiam Call Analyzer
www.informiam.com
Interactive Intelligence
Customer Interaction Center (CIC)
www.inin.com
Inter-Tel, Inc.
Inter-Tel Contact Center Suite 4.0
www.inter-tel.com
Jacada
Jacada WorkSpace
www.jacada.com
Kana
KANA IQ 9.1
www.kana.com
KNOVA Software
KNOVA 7
www.knova.com
LivePerson, Inc.
Timpani Voice
www.liveperson.com
LiveVox, Inc.
LiveVox Voice Portal
www.livevox.com
Maximizer Software
Maximizer Enterprise 9.5
www.maximizer.com
Merced Systems, Inc.
Merced Performance Suite v2.7
www.mercedsystems.com
Neocase Software
Neocase 10
www.neocasesoftware.com
Netelligent Corporation
Interact
www.netelligent.com
Newfound Communications Inc.
Newfound IP Call Recorder
www.newfoundcomm.net
NextNine
NextNine Service Automation Ecosystem Edition
www.nextnine.com
Noble Systems Corp.
Noble Composer
www.noblesys.com
Nortel (News - Alert)
Nortel SIP Contact Center
www.notel.com
NTR Global
NTRsupport
www.ntrglobal.com
Numara Software
Numara FootPrints Hosting Service
www.numarasoftware.com
Onyx Software
Onyx CRM 6.0
www.onyx.com
OPC Marketing Inc.
SpitFire HYBRID
www.opc-marketing.com
Performix
Performix
www.performixtechnologies.com
Plantronics, Inc.
CS351N SupraPlus Wireless Professional Headset System Noise-Canceling
www.plantronics.com
Richardson
Richardson SkillGauge: Telephone Selling
www.richardson.com
RightNow Technologies
RightNow 8
www.rightnow.com
Sage Software
SageCRM v5.8
www.sage.com
Sage Software
Sage SalesLogix v7
www.sage.com
salesforce.com
Salesforce Partner Relationship Management (PRM)
www.salesforce.com
salesforce.com
Salesforce Service & Support
www.salesforce.com
Samsung BCS
OfficeServ 7400
www.samsung.com/bcs
Sento
CXP (Customer Experience Platform)
www.sento.com
ShoreTel (News - Alert) Inc.
ShoreTel Contact Center
www.shoretel.com
SITEL
SystemOne
www.sitel.com
Soffront Software, Inc.
Soffront Help Desk
www.soffront.com
SoundBite Communications
SoundBite automated voice messaging solution
www.soundbite.com
Spanlink Communications
Spanlink CALABRIO Workforce Management
www.spanlink.com
Spectrum Corp.
VectraView Suite
www.specorp.com
Strategic Communication Systems
ASD Softswitch v. 5.1
www.strategicinc.com
SugarCRM
Sugar 4.5
www.sugarcrm.com
Symon Communications, Inc.
Design Studio
www.symon.com
Syntellect
Apropos v6.5.1 Customer Interaction Management (CIM)
www.syntellect.com
Talisma Corporation
Talisma Knowledgebase
www.talisma.com
Tangoe, Inc.
CMP 3.6
www.tangoe.com
TechExcel
TechExcel Service Suite
www.techexcel.com
Teleformix LLC
ECHO Digital Call Recorder
www.teleformix.com
Teleperformance
Contact Center Management System (CCMS)
www.teleperformance.com
Tigerpaw Software, Inc.
Tigerpaw CRM+ version 10.5
www.tigerpawsoftware.com
Toshiba America Information Systems, Telecommunication Systems Division
Strata CIX40
www.tais.toshiba.com
Transera Communications
Seratel
www.transerainc.com
Tuvox
TuVox On Demand 6.0
www.tuvox.com
Ulysses Learning
ServiceMentor Service to Sales
www.ulysseslearning.com
Unica Corporation
Affinium NetInsight
www.unica.com
Upstream Works Software
UpStart Agent Operating Environment
www.upstreamworks.com
VanillaSoft, Inc.
VanillaSoft
www.vanillasoft.com
Verint Systems Inc.
Customer Interaction Analytics
www.verint.com
Vertical Solutions, Inc.
PowerHelp CRM for Customer Service
www.vertsol.com
VoiceObjects, Inc.
VoiceObjects 6
www.voiceobjects.com
WebEx Communications
WebEx Remote Support
www.webex.com
WebSurveyor
CRM Surveyor
www.websurveyor.com
Wicom Communications Ltd.
Wicom Communications Server Suite (CSS) 5.0
www.wicom.com
Witness Systems
Impact 360 Workforce Optimization
www.witness.com
 
 
 
 
TMC Contact: 
Jan Pierret
203-852-6800, ext. 228
jpierret@tmcnet.com
 

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