PALYJA Indonesia Implements Oracle Utilities Customer Care and Billing Solution for Faster Billing, Collections and Improved Customer Service
REDWOOD CITY, CA, Apr 09, 2012 (MARKETWIRE via COMTEX) --
Oracle (NASDAQ: ORCL)
-- Jakarta public water operator PT PAM Lyonnaise Jaya (PALYJA) has
implemented Oracle Utilities Customer Care and Billing to help comply
with regulatory reporting requirements and for a more extensive audit
-- Oracle Utilities Customer Care and Billing manages 15 PALYJA cash
points, 13 bank payment centers and 224 online banking pay points
(PPOB). The solution enables accuracy of PALYJA's customer billing
system -- especially on-time delivery of bills.
-- Since deployment of the billing application, Oracle Utilities Customer
Care and Billing has enabled PALYJA to improve internal data
integration and reliability to help PALYJA meet growing demand. This
includes 110 percent growth in customers since the establishment of
the company in 1998.
-- With the new system, customer payment data is available in real time
at PALYJA cash points and makes payment collection more efficient and
convenient. With the assistance of Oracle Utilities Customer Care and
Billing, PALYJA is looking forward to becoming a preferred water
service provider in Indonesia by adding value for all stakeholders and
striving for complete customer satisfaction.
-- "Quality of service is essential in maintaining customer loyalty and
maintaining competitiveness. Oracle Utilities Customer Care and
Billing has enabled PALYJA to improve business efficiency and bill
customers faster and with greater accuracy. Oracle Customer Care and
Billing helps us ensure that all contractual obligations and
regulatory requirements are met. This has significantly improved our
business processes," said Philippe Folliasson, President Director of
PT PAM Lyonnaise Jaya.
-- "We are pleased PALYJA selected Oracle to meet their business needs.
Oracle Customer Care and Billing has helped PALYJA streamline their
billing operations enabling them to deliver a more reliable and
responsive customer service experience. As a leading technology
company, Oracle provides end-to-end business solutions that can meet
high levels of customer demand and volume," said Rodger Smith, Senior
Vice President and General Manager, Oracle Utilities.
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About Oracle Utilities
Oracle Utilities delivers proven software
applications that help utilities of all types and sizes achieve
competitive advantage, business performance excellence and a lower
total cost of technology ownership. Oracle Utilities integrates
industry-specific customer care and billing, network management, work
and asset management, mobile workforce management and meter data
management applications with the capabilities of Oracle's
industry-leading enterprise applications, business intelligence
tools, middleware, database technologies, as well as servers and
storage. The software enables customers to adapt more nimbly to
market deregulation, meet ever-evolving customer demands and deliver
on environmental conservation commitments. Additionally, Oracle
Utilities helps utilities prepare for smart metering and smart grid
initiatives that enhance efficiency and provide critical intelligence
metrics that can help drive more-informed energy and water usage
decisions for consumers and businesses. For more information, visit
Oracle engineers hardware and software to work together
in the cloud and in your data center. For more information about
Oracle (NASDAQ: ORCL), visit www.oracle.com.
About Oracle in Industries
Oracle industry solutions leverage the
company's best-in-class portfolio of products to address complex
business processes relevant to utilities, helping speed time to
market, reduce costs, and gain a competitive edge.
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Candice van der Laan
O'Keeffe & Company
SOURCE: Oracle Corporation
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