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| [November 08, 2012] |
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Orange Business Services Awarded for Providing "World Class" Customer Experience
PARIS --(Business Wire)--
Orange
Business Services achieved a "World Class" perceived performance
rating from its customers, according to the recently published 13th
edition of the Ocean82 benchmarking report "Voice
of the Customer: Global DataVPN." Ocean82 is an established
marketing services firm specializing in benchmarking the customer
service experience for the Information and Communication Technologies
industry.
In addition, Orange (News - Alert) Business Services is recognized by:
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A Gold Award for exceeding the "outstanding" benchmark for customer
satisfaction in 17 out of 41 areas of service, including "secure data
transfer," "indispensable to customers," and "network reliability."
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Its new world record for customer satisfaction in "reaching difficult
locations" and is the only global network service provider that is
perceived to deliver outstanding levels of customer satisfaction for
"geographical reach end to end" and "coordinating international
installations effectively."
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Higher than average customer loyalty predicts a 95 percent chance that
Orange Business Services (News - Alert) will grow profitably.
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According to Joseph Ferri, Chief Relationship Officer at Ocean82: "A
relentless focus on adding value to customers results in sustainable and
profitable growth for service providers. Therefore, it is critical to
independently measure the customer service experience relative to
competitors, market benchmarks and best practice. These measures, when
undertaken regularly, deliver the most complete understanding of how
well the customer's needs and expectations are being fulfilled; which is
critical in the quest to outperform competitors in the global market."
In total 998 respondents from large business enterprises participated in
the survey generating more than 65,000 data points assessing service
from bid to bill. These data points were analyzed to derive the Ocean82
Positioning Score, a measure of strategic success and sustainable
advantage.
"Our single driver at Orange Business Services is to continually improve
our customer experience," said Dominique Espinasse, senior vice
president, Customer Services & Operations, Orange Business Services.
"The independently produced Ocean82 results demonstrate that Orange
Business Services continues to earn the confidence of our customers.
Having our customers report that they are not simply satisfied with our
work but find it 'world class' and 'outstanding' is the biggest
compliment that we can be paid as a global service provider."
About Orange Business Services
Orange Business Services, the France Telecom (News - Alert)-Orange branch dedicated to
B2B services, is a leading global integrator of communications solutions
for multinational corporations. With the world's largest, seamless
network for voice and data, Orange Business Services reaches 220
countries and territories with local support in 166. Offering a
comprehensive package of communication services covering cloud
computing, enterprise mobility, M2M, security, unified communications,
videoconferencing, and broadband, Orange Business Services delivers a
best-in-class customer experience across a global landscape. Thousands
of enterprise customers and 1.4 million mobile data users rely on an
Orange Business Services international platform for communicating and
conducting business. Orange Business Services is a four-time winner of
Best Global Operator at the World Communication Awards. Learn more at www.orange-business.com
France Telecom-Orange is one of the world's leading telecommunications
operators with sales of 45.3 billion euros for 2011 and has 170,000
employees worldwide at Sept. 30, 2012. Orange is the Group's single
brand for Internet, television and mobile services in the majority of
countries where the company operates. France Telecom (NYSE:FTE) is
listed on Euronext Paris (compartment A) and on the New York Stock
Exchange.
Orange and any other Orange product or service names included in this
material are trade marks of Orange Brand Services Limited, Orange France
or France Telecom.
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