|[November 15, 2012]
Pepco Launches New Streetlight Reporting System
WASHINGTON --(Business Wire)--
Pepco has launched a new upgraded streetlight reporting system for its
customers. The new streamlined reporting system improves the ability of
customers to use pole numbers and addresses to submit streetlight
outages via the Internet. With the click of a mouse, customers can
access maps depicting streetlight locations using the "Bing" mapping
engine that is easy to read and use.
Once a streetlight problem is reported, the new reporting system sends
the customer an email with a tracking number, location and pole number.
When a streetlight is submitted for repair, the respective icon on the
map will appear red; once the light has been repaired, its respective
icon will turn green. In most cases the streetlight will be repaired
within 15 days. An email confirmation will be sent to the customer when
the ervice request has been completed.
"This new streetlight reporting system provides customers with
consistent feedback when an outage is reported and when it is restored,"
said Thomas H. Graham, president, Pepco Region. "This system allows
Pepco to record comprehensive outage data for streetlights and outage
reports and should eliminate the data problems that result in extended
Access to the new reporting system is displayed on the home page of pepco.com
under Alerts and Outage Information.
For more information and updates, visit www.pepco.com,
follow us on Facebook and Twitter (News - Alert) at PepcoConnect and download our
mobile app at www.pepco.com/mobileapp.
Pepco, a subsidiary of Pepco Holdings, Inc. (NYSE: POM), delivers
safe, reliable and affordable electric service to more than 788,000
customers in Maryland and the District of Columbia.
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