|[December 13, 2012]
Vitera Healthcare Solutions Launches Live Chat Program to Provide Increased Access to Customer Service Support
TAMPA, Fla. --(Business Wire)--
Vitera Healthcare Solutions, the nation's premier provider of
best-in-class ambulatory electronic health records and practice
management software and services, today announced the general release of
Live Chat, a convenient online engagement solution for customers seeking
real-time support from a Vitera representative.
"Being able to instantly connect to a Vitera support representative and
get the assistance you need is simply fabulous. I really love this
feature-it's easy to use and very convenient," explains Stacy Clark of
Florida Medical Clinic, located in Land O' Lakes, Florida.
Furthering its commitment to user support and satisfaction, Vitera is
deploying Live Chat for customers that prefer the ease and immediacy of
live online interaction to resolve practice management and EDI
inquiries. The web-based tool is fast, secure and adds a new level of
convenience for clinical staff by offering a one-click service solution,
delivering information directly to their desktops.
"Live Chat offers practices an alternative to traditional call center
support and arms them with a solution that may fit better into certain
workflows," sys Matt Hawkins, CEO of Vitera Healthcare Solutions.
"Providing outstanding customer service is Vitera's highest priority and
we are pleased to offer this new program to increase customer access to
our support representatives."
Live Chat provides free online support service with representatives
available from 1 p.m. to 5 p.m. EST, Monday through Friday. In early
2013, Vitera will be expanding its Live Chat hours to further align to
peak physician office hours. Live Chat is the most recent addition to
Vitera's robust product support model.
About Vitera Healthcare Solutions
Vitera Healthcare Solutions provides end-to-end clinical and financial
technology solutions so physicians and medical professionals can work
with patients instead of paperwork. Serving more than 400,000 healthcare
professionals including 80,000 physicians, Vitera Healthcare Solutions
provides electronic health records and practice management systems,
processes 33 million transactions and 1.8 million e-prescriptions
monthly, and serves several specialties including primary care, OB/GYN,
pediatrics, cardiology and orthopedics in all sized practices and
Community Health Centers. Physician focused and patient centric, Vitera
Healthcare Solutions is based in Tampa, FL. For more information, visit www.viterahealthcare.com
or call (877) 932-6301. Follow Vitera Healthcare Solutions on Facebook (News - Alert), http://www.facebook.com/ViteraHealthcare,
and Twitter (News - Alert), http://twitter.com/#!/ViteraHealth.
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