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| [January 10, 2013] |
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VoltDelta Service Provider Solutions Achieves Perfect Accuracy Score in Independent 411 Quality Audit
NEW YORK --(Business Wire)--
VoltDelta (News - Alert) Service Provider Solutions, the leading resource for Directory
Assistance service to telecommunication providers in North America and
throughout the world announced today that a 100% accuracy metric has
been achieved within an independent accuracy audit conducted by Quality
Management Group (Qmg). This Database Quality Audit consisted of
monitoring and collecting 1,200 randomly selected Directory Assistance
calls requesting business, residential and government contact
information. The audit was completed in October, 2012.
Qmg conducted this quality audit for VoltDelta Service Provider
Solutions as the source of the telephony and operator infrastructure for
many 411 service providers. On-site Qmg auditors captured and documented
all interactions between the caller and the operator. This information
was used to assist with the verification and analysis process of each
call sample to complete the accuracy scoring.
Every telephone number in the sample was checked for accuracy by calling
the listing owner. If the listing details matched what was verified by
the listing owner the telephone number was considered accurate.
"VoltDelta Service Provider Solutions achieved a perfect score in our
accuracy audit with the use of business, residential and government
contact data processed by VoltDelta's peer business unit LSSiDATA (News - Alert)," said
Andrew Mtson, President of the Quality Management Group. "A 100% mark
for accuracy, exceeding the 98.39% industry accuracy mean for Directory
Assistance providers indicates that processes are working for delivering
quality."
Achieving a perfect accuracy score for data essential to directory
assistance service is particularly notable due to the multiple sources
accessed to compile a complete range of listings as well as frequency of
change. VoltDelta Service Provider Solutions provides the telephony,
contact data, and operator infrastructure currently handling more than 2
billion calls annually in North America. Contact Center on Demand (CCOD)
and IVR solutions for telecommunication organizations are also offered.
"Achieving 100% accuracy in this independent audit serves as an
excellent indicator of our overall quality, which becomes more
remarkable when considering that more than 2 billion calls per year
traverse VoltDelta's hosted platform," said Terry Saeger, SVP and GM of
VoltDelta OnDemand and Service Provider Solutions. "This commitment to
quality extends to our enterprise-based customers who rely on
VoltDelta's Cloud-based Contact Center and IVR solutions for customer
care."
About The Quality Management Group, Inc.
The Quality Management Group combines scientific expertise with a
thorough understanding of database accuracy, automation quality,
statistical sampling, and customer satisfaction to provide quality
programs that produce actionable results and feedback. Qmg's
statistically significant approach to measuring the customer experience
ensures that our clients receive the most accurate, credible, and
reliable data and analysis available. Find out more at www.qualitymg.com.
About VoltDelta Service Provider Solutions
Part of Volt Information Sciences, VoltDelta OnDemand provides Contact
Center On Demand (CCOD) and voice recognition solutions that enable and
enhance multi-channel customer care with automation to reduce costs. The
company supports more than 2 billion calls and 2 billion SMS messages
per year in North America with 99.99% reliability to support some of the
leading organizations in the world. For more information, please visit: www.voltdelta.com.
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