|[January 15, 2013]
Interactive Intelligence to Host "Key 2013 Contact Center Trends and Priorities" Industry Web Event
INDIANAPOLIS --(Business Wire)--
Interactive Intelligence (News - Alert) Group Inc. (Nasdaq: ININ), a global provider of
unified IP business communications software and services, is hosting a
complimentary Web event titled, "Key
2013 Contact Center Trends and Priorities: How You Can Be Ready," to
be held Tuesday, Jan. 29 at 11:30 a.m. Eastern time (EST).
Already attracting more than 1,300 registrants, this 75-minute webcast
will bring together leading industry analysts to discuss key trends for
the benefit of any company contemplating a contact center technology
purchase or upgrade.
will feature Forrester Research (News - Alert) Principal Analyst, Art Schoeller, and
Interactive Intelligence Chief Marketing Officer, Joe Staples, who will
help guide attendees through some of the most important contact center
trends in 2013, including the following:
Cloud-based deployment options.
Incorporating social media into the multichannel mix.
The impact of smart phones and mobile tablets.
The eed to accurately capture "the voice of the customer."
New methods for measuring agent effectiveness.
Following the Web presentation there will be an extensive QA session
during which Schoeller and Staples (News - Alert) will be joined by industry experts,
Sheila McGee-Smith, founder of McGee-Smith Analytics, and Don Van Doren,
founder and president of Vanguard Communications, to respond to live
"Contact center technology and the dynamics of delivering a great
customer experience are changing at a rapid pace," Staples said. "We
designed this webcast to help companies successfully navigate these
changes by providing guidance from some of the foremost authorities in
Attendees of this Interactive Intelligence Web event will receive four
complimentary vendor comparison reports published by Gartner (News - Alert), Frost &
Sullivan, Nemertes Research, and CRM Magazine.
To register for this webcast, visit www.inin.com/WebEvent.
About Interactive Intelligence
Group Inc. (Nasdaq: ININ) is a global provider of contact center
automation, unified communications, and business process automation
software and services. The company's unified IP business communications
solutions, which can be deployed on-premises or via the cloud, are ideal
for industries such as financial services, insurance, outsourcers,
collections, and utilities. Interactive Intelligence was founded in 1994
and has more than 5,000 customers worldwide. The company is among Forbes
Magazine's 2011 Best Small Companies in America and Software Magazine's
2012 Top 500 Global Software and Service Providers. It employs
approximately 1,400 people and is headquartered in Indianapolis,
Indiana. The company has offices throughout North America, Latin
America, Europe, Middle East, Africa and Asia Pacific. Interactive
Intelligence can be reached at +1 317.872.3000 or firstname.lastname@example.org;
on the Net: www.inin.com.
This release may contain certain forward-looking statements that involve
a number of risks and uncertainties. Factors that could cause actual
results to differ materially are described in the company's SEC (News - Alert) filings.
Interactive Intelligence is the owner of the marks INTERACTIVE
INTELLIGENCE, its associated LOGO and numerous other marks. All other
trademarks mentioned in this document are the property of their
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