[January 15, 2013]

Research and Markets: Mexico, Central America and Caribbean Contact Center Outsourcing Markets - Demand in Offshore Segment Drives Growth

Research and Markets (http://www.researchandmarkets.com/research/j73rwg/mexico_central) has announced the addition of Frost & Sullivan's (News - Alert) new report "Mexico, Central America and Caribbean Contact Center Outsourcing Markets" to their offering.

In Mexico, during 2011, the domestic contact center outsourcing market remained stable while the offshoring business increased compared with 2010. It is expected that offshore penetration will keep growing during the forecast period. However, the highest growth rate will be seen in 2013. A positive investment environment remains within the Central America and Caribbean outsourcing services market, which grew wit double digit from 2010. Both revenue and workstations are expected to grow at a relatively constant rate until 2018. Offshore revenue continues to dominate the market by a wide margin.

Key Questions This Study Will Answer

- Is the market growing, how long will it continue to grow, and at what rate

- What is the status of the industry within these countries Are they structured correctly to reach further growth

- What are the key drivers and restraints for growth within Mexico and Central America and the Caribbean

- How will the structure of the market change over time What are the key competitors to watch

- Are the products/services offered today meeting customer needs, or is additional development needed Will the current products/services be commoditized Will new products/services arise

- How will offshore services evolve in the short and medium term

Key Topics Covered:

Executive Summary

Market Overview

Contact Center Outsourcing Services Market

Outsourcing Services

The Last Word (Conclusions and Implications)

Appendix

For more information visit http://www.researchandmarkets.com/research/j73rwg/mexico_central.

Source (News - Alert): Frost & Sullivan

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