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Alcatel bags 8-year contract from Reliance Communications for over $1 billion [Telecom] [Times of India](Times of India Via Acquire Media NewsEdge) Reliance Communications, telecommunications service provider and Alcatel-Lucent, have today announced end-to-end network managed services contract aimed at delivering superior customer experience in Eastern and Southern India up to 2020. The contract which extends RCom's existing relationship with Alcatel-Lucent's for over $1 billion, will deliver world-class voice and data communications services to RCom customers. Alcatel-Lucent will enhance Reliance Communication's operations, and synergize hitherto independent wireless and wireline teams to form a single network management organization. Alcatel-Lucent also will drive a standardization of the tools, processes and best practices that are applied across RCom's businesses. To enable the new model, Alcatel-Lucent will set up and operate next-generation OSS (operations support systems) and introduce real-time optimization tools to improve network performance across Reliance's wireless, wireline, long-distance, fiber and utilities' functions. Alcatel-Lucent will be responsible for improving network performance and ultimately consistent service quality, with the goal of increasing customer satisfaction and retention across all geographies as per the contract. "This is first time that National Long Distance network and Access network (Enterprise) is being outsourced to deliver world-class service delivery and assurance performance," said Punit Garg, CEO, Global and Enterprise Business, Reliance Communications. (c) 2013 Bennett, Coleman & Company Limited |