Greenville Utilities Commission Selects Oracle Applications and Technology to Revamp IT Infrastructure and Improve Customer Service Initiatives
REDWOOD SHORES, CA, Jan 24, 2013 (MARKETWIRE via COMTEX) --
Oracle (NASDAQ: ORCL)
-- North Carolina-based Greenville Utilities Commission (GUC), an
electric, water, sewer and natural gas service provider to the City of
Greenville and 75 percent of Pitt County, selected a broad footprint
of Oracle applications and technology solutions to help reduce costs
and improve customer service. GUC is working with Platinum level
member of Oracle PartnerNetwork (OPN), Lucidity Consulting Group on
-- GUC, which is updating its IT infrastructure as part of a broader
initiative to integrate internal processes and technology
enterprise-wide, selected Oracle Utilities Customer Care and Billing,
Oracle Utilities Work and Asset Management, Oracle Utilities Mobile
Workforce Management, the Oracle E-Business Suite, Oracle Fusion
Middleware, Oracle Hyperion Planning and Oracle Business Intelligence
Enterprise Edition, all running on Oracle Database 11g.
-- With the implementation of Oracle Utilities Work and Asset Management,
Oracle Utilities Mobile Workforce Management and the Oracle E-Business
Suite, GUC hopes to boost workforce productivity through improved
communication between customer service representatives, dispatchers
and technicians. This will help GUC continue to improve its excellent
customer service and operational effectiveness.
-- Further, with Oracle Utilities Customer Care and Billing, GUC felt it
was flexible enough to handle their current and future rates and allow
the utility to respond to their customer needs as they evolve.
-- As part of the two-phased project, which began earlier this year, GUC
has begun implementing the Oracle E-Business Suite and Oracle Fusion
Middleware. The second project phase will begin early next year, and
will include the rest of its Oracle solutions.
-- "Our mission with this project is to support the right processes with
the right technology so we can continue to provide exceptional
customer service into the future. With the Oracle solutions in place,
we can streamline the way we do business, which will ultimately enable
us to deliver on our mission," said Sandy Barnes, director of
information technology, Greenville Utilities.
-- "We are pleased that Greenville Utilities chose Oracle Utilities'
software and technology offerings. Our solution scalability will
enable GUC to revitalize its IT infrastructure, ultimately enabling it
to realize its goals of increased operational efficiency and improved
customer service," said Rodger Smith, senior vice president and
general manager, Oracle Utilities.
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About Oracle Utilities
Oracle Utilities delivers proven software
applications that help utilities of all types and sizes achieve
competitive advantage, business performance excellence and a lower
total cost of technology ownership. Oracle Utilities integrates
industry-specific customer care and billing, network management, work
and asset management, mobile workforce management and meter data
management applications with the capabilities of Oracle's
industry-leading enterprise applications, business intelligence
tools, middleware, database technologies, as well as servers and
storage. The software enables customers to adapt more nimbly to
market deregulation, meet ever-evolving customer demands and deliver
on environmental conservation commitments. Additionally, Oracle
Utilities helps utilities prepare for smart metering and smart grid
initiatives that enhance efficiency and provide critical intelligence
metrics that can help drive more-informed energy and water usage
decisions for consumers and businesses. For more information, visit
Oracle engineers hardware and software to work together
in the cloud and in your data center. For more information about
Oracle (NASDAQ: ORCL), visit www.oracle.com.
About Oracle in Industries
Oracle industry solutions leverage the
company's best-in-class portfolio of products to address complex
business processes relevant to utilities, helping speed time to
market, reduce costs, and gain a competitive edge.
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Other names may be trademarks of their respective owners.
Candice van der Laan
O'Keeffe & Company
SOURCE: Oracle Corporation
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