|[February 05, 2013]
Genesys Connect Wins Best in Show Award at ITEXPO
DALY CITY, Calif. --(Business Wire)--
Genesys (News - Alert), a leading provider of customer service and contact center
solutions, today announced that the Genesys Connect solution received
the Best-In-Show Award for Contact Centers at this year's ITEXPO in
Miami. Editors from TMC (News - Alert) judged nominations from a host of vendors across
a variety of technology sectors, selecting winners based on creativity
and technological innovation. Genesys Connect was recognized for its
overall ease of use in the cloud, including simplified deployment and
management of the solution.
Built on the Salesforce Platform, Genesys Connect delivers a seamless
environment that natively leverages the Salesforce Service Cloud user
interface and administrative environment to ensure that the solution
is quick to deploy, easy to administer and simple to use. The combined
solution provides an integrated user interface for agents and
employees across voice, social, web and mobile customer interaction
Genesys Connect is available for a free trial on the Salesforce AppExchange.
Customers can purchase the Genesys Connect solution to integrate with
existing Service Cloud implementations, or the combined Genesys and
Service Cloud solution for new environments directly from Genesys.
"We're honored to receive ITEXPO's (News - Alert) Best in Show award for Contact
Centers," said Michael McBrien, General Manager of the Genesys Connect
Business Unit. "To be recognized by the editors at TMC is a validation
of our innovative, end to end customer service solution, delivered from
the cloud and built upon industry-leading solutions from Genesys and
"We're extremely pleased to award Genesys with the ITEXPO Miami Best of
Show award for Contact Centers," said TMCs Group Editorial Director Erik
Linask. "Today, every company is looking for a simple, and easy to
deploy and manage customer service solution, and Genesys Connect
delivers that overall ease of use in the cloud with feature richness."
Genesys is a leading provider of customer service and contact center
solutions. With more than 2,000 customers in 80 countries, Genesys
software directs more than 100 million interactions every day from the
contact center to the back office, helping companies deliver fast,
simple service and a highly personalized cross-channel customer
experience. Genesys software also optimizes processes and the
performance of customer-facing employees across the enterprise.
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