TMCNet:  Adapt Telephony Services Wins Interactive Intelligence Conquest Award

[June 12, 2013]

Adapt Telephony Services Wins Interactive Intelligence Conquest Award

Jun 12, 2013 (Close-Up Media via COMTEX) -- Interactive Intelligence has honored Adapt Telephony Services, a reseller and systems integrator of the vendor's unified IP business communications solutions, with its annual 2013 Conquest Award.


According to a release on June 7, the Company noted details of the Award: The Conquest Award is given to the Interactive Intelligence reseller that has signed the most new contact center and enterprise customers during the award evaluation period.

It is the ninth consecutive time that Adapt has won the Interactive Intelligence Conquest Award. Competing for the Conquest Award each year are approximately 200 North American Interactive Intelligence resellers.

During the Conquest Award evaluation period of July 1, 2011 through June 30, 2012, Adapt signed a total of 18 new contact center and enterprise customers. These organizations purchased Customer Interaction Center (CIC), the Interactive Intelligence all-in-one IP communications software suite.

Additionally, Adapt noted that it was presented with the vendor's Pace Setter, North America Award for generating the most North American sales revenue from Interactive Intelligence software and services. Adapt has received the Pace Setter award four consecutive years and earlier in 2013 was honored through its third consecutive Worldwide Partner of the Year award.

Both awards were presented last month in Indianapolis during Interactions 2013, Interactive's annual global conference for resellers and customers.

"By acquiring the most new customers for both Interactive Intelligence contact center and enterprise deployments, as well as achieving the highest North American sales revenue, Adapt has again shown a unique ability to satisfy customers' communications technology needs enterprise-wide," said Paul Weber, Interactive Intelligence vice president of sales.

Jerry Brown, vice president of sales at Adapt added, "We successfully seized upon the business community's growing desire for a unified IP communications solution that delivers customer care consistently and across multiple channels simultaneously. Earning another Conquest Award as well as our second straight Pace Setter Award is the result of listening, learning and then providing an easily integrated yet elegant solution that enables our clients to exceed their customers' expectations by providing world class customer service." CIC is an all-in-one IP communications software suite that provides multichannel contact center automation and unified communications functionality for mid-size to large organizations.

Adapt Telephony Services is a global value-added reseller and integrator of unified business communications solutions for contact center automation, enterprise IP telephony, and business process automation.

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