SMUD Appoints Customer Services Director
(Targeted News Service Via Acquire Media NewsEdge) SACRAMENTO, Calif., Feb. 18 -- The Sacramento Municipal Utility District issued the following news release:
The Sacramento Municipal Utility District (SMUD) has named Nicole Howard as director of Customer Services. Howard will oversee all customer-related operations, programs and services, including energy efficiency and renewable energy programs. She succeeds Frankie McDermott who was appointed SMUD Chief Customer Officer last month.
Since June 2011, Howard has managed Customer Operations with services that include the Contact Center, billing and credit, field services, and revenue protection (power theft prevention). She was also responsible for implementing operational opportunities made available by SMUD's smart grid initiative.
As a 12-year veteran of SMUD, Howard has served the community-owned electric utility in many capacities: as a supervisor in Supply Chain Services; as a cost-scheduling specialist and supplier diversity representative; and as a customer service representative. "Nicole brings a wealth of experience and the leadership skills we need as we continue to move forward into a challenging utility environment," said McDermott.
She holds a bachelor's degree in legal studies from UC Berkeley and a master's degree in public administration from CSU, Dominguez Hills. In addition, she is a graduating Fellow of the Nehemiah Emerging Leaders Program and the Catalyst Leadership Program. She currently sits on the Cosumnes River College Foundation Board.
As the nation's sixth-largest community-owned electric service provider, SMUD has been providing low-cost, reliable electricity for more than 65 years to Sacramento County (and a small portion of Placer County). SMUD is a recognized industry leader and award winner for its innovative energy efficiency programs, renewable power technologies, and for its sustainable solutions for a healthier environment. SMUD is the first large California utility to receive more than 20 percent of its energy from renewable resources.
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