|[February 28, 2014]
MAPFRE | Commerce Insurance Introduces Tech Support Service for Homeowners' Insurance Customers
WEBSTER, Mass. --(Business Wire)--
As part of its ongoing commitment to add value for customers, MAPFRE |
Commerce Insurance has recently added a technology support feature to
its homeowner policies in Massachusetts. At no additional cost,
customers can now call, email or chat online with a tech support
specialist to help resolve issues they might have with their electronic
devices for personal use such as tablets, smartphones, desk top and
laptop computers, and printers.
"At MAPFRE | Commerce, we continually seek out creative ways to bring
value to our customers by differentiating our products in the
marketplace," said Patrick McDonald, Senior Vice President of Marketing.
Program Highlights Include:
24/7 support, 365 days a year
Access to professional, highly trained IT support specialist(s)
One-on-one problem troubleshooting and resolution via email, online
chat or phone
Devices covered by this new feature include:
Apple (News - Alert) and Microsoft operating systems
iPhones and Android phones
iPads and tablets
Microsoft Office and other applications
Printers and scanners
The MAPFRE | Commerce Insurance technology support service was
introduced in four other states in 2013 and has received positive
feedback from independent agents and customers alike.
MAPFRE | Commerce Insurance
MAPFRE | Commerce Insurance is the largest auto and homeowners insurer
in Massachusetts. The Company has more than 1900 employees and over 800
independent agents in Massachusetts. It is part of the MAPFRE Group, an
international insurer with business in 47 countries on five continents.
The MAPFRE Group, comprised of MAPFRE S.A. and its subsidiaries, is the
leading insurer in Spain. It is also the leading insurer in the non-life
market in Latin America and the sixth largest non-life insurer in
Europe. The MAPFRE Group has 35,000 employees and over 23 million
customers worldwide. In 2012, the MAPFRE Group had net profits of $877
million with revenue of over $33 billion.
MAPFRE | Commerce Insurance is a brand and service mark of MAPFRE U.S.A.
Corp. and its affiliates, The Commerce Insurance Company and Citation
Insurance Company, of Webster, MA.
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