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NewVoiceMedia creates jargon buster guide for the call centre industry
[July 22, 2014]

NewVoiceMedia creates jargon buster guide for the call centre industry


(M2 PressWIRE Via Acquire Media NewsEdge) Leading cloud contact centre vendor NewVoiceMedia has created a jargon buster guide to the call centre industry, as technological advancements have led to a congestion of new concepts and abbreviations.



According to Oxford Dictionaries Online, new words are coined and categorised on an almost daily basis approximately 1,000 a year with a variety of different origins and backgrounds.

In addition to slang words in popular culture like selfies, meme and emoji, there are also words and phrases that are specific to certain industries, making it an extremely difficult task keeping up when you find yourself confronted by an industry-specific word.


NewVoiceMedia is no stranger to this in the cloud call centre world since a great deal of the sector comprises of new technology arising periodically. More often than not, this new advancement in technology is shortly followed by brand new words, concepts and abbreviations for their potential customers to get their heads around.

In response to this, NewVoiceMedia has constructed an exhaustive jargon buster guide on call centre terminology with the sole purpose of educating those who want to be more knowledgeable of the industry.

The guide covers some of the more basic terms like cloud computing and ICT (Information and Communications Technology), to some of the more head-scratching terms like IP-PBX (Internet Protocol Private Branch Exchange) and RAID (Redundant Array of Independent Disks).

So whether its a new concept youre unsure of or an abbreviation you want to be clear on, the guide will ensure you wont have your head in the clouds.

Read the guide at www.newvoicemedia.com/blog/understanding-the-modern-call-centre-our-jargon-busting-guide/ About NewVoiceMedia NewVoiceMedia powers customer connections that transform businesses globally. The leading vendors award-winning cloud customer contact platform connects organisations with their customers worldwide, enabling them to deliver a personalised and unique customer experience and drive a more effective sales and marketing team. With a true cloud environment and proven 99.999% platform availability, NewVoiceMedia ensures complete flexibility, scalability and reliability.

Spanning 116 countries and five continents, NewVoiceMedias 250+ customers include: Topcon, PhotoBox, DPD, Lumesse, QlikView and Cunningham Lyndsey. For more information visit www.newvoicemedia.com or follow NewVoiceMedia on Twitter @NewVoiceMedia.

Nicola Brookes Corporate Communications Director NewVoiceMedia Mobile: +44 (0)7500 006 458 Email: [email protected] www.newvoicemedia.com Follow NewVoiceMedia on Twitter, Facebook, LinkedIn and Flickr.

www.newvoicemedia.com .

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