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Five9 Processes Nearly Two Million Social Posts on Behalf of Clients in First Half of 2014SAN RAMON, Calif. --(Business Wire)-- Five9 (NASDAQ: FIVN), a leading provider of cloud contact center software, continues to gain traction with its social customer care solution, processing nearly two million social posts in the first half of 2014. Delivering advanced social media engagement capabilities for customer service and sales organizations, Five9 (News - Alert) provides both a standalone social solution called Five9 SoCoCare and the recently announced integrated multichannel social application, offered within the Five9 Multichannel Contact Center Suite. Five9 SoCoCare and Five9 Social help brands engage with customers on social channels to provide customer support, increase loyalty, and identify new sales opportunities. Th solutions bring much-needed centralization and efficiency to social customer care teams by:
Five9 SoCoCare and Five9 Social also give customers the ability to:
"We are excited to be working with major brands that have taken a
leadership position in social engagement for customer care and sales.
Five9 customers are setting the stage, showing how social can be an
effective platform for brands and consumers to engage." For More Information
Watch the Multichannel
Overview Video About Five9 Five9 is a leading provider of cloud contact center software, bringing the power of the cloud to thousands of customers and facilitating more than three billion customer interactions annually. Since 2001, Five9 has led the cloud revolution in contact centers, delivering software to help organizations of every size transition from premise-based software to the cloud. With its extensive expertise, technology, and ecosystem of partners, Five9 delivers secure, reliable, scalable cloud contact center software to help businesses create exceptional customer experiences, increase agent productivity and deliver tangible results. For more information visit www.five9.com.
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