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Markets and Markets : Cloud Based Contact Center Market Projected to $10.9 Billion by 2019
[October 20, 2014]

Markets and Markets : Cloud Based Contact Center Market Projected to $10.9 Billion by 2019


(M2 PressWIRE Via Acquire Media NewsEdge) According to new market research report "Cloud Based Contact Center Market by Solution (IVR, ACD, CTI, APO, Dialers, Analytics & Reporting),& by Application (Chat Quality Monitoring, Real Time Decision Making, Work Force Optimization) - Worldwide Forecasts and Analysis (2014 - 2019) ", by MarketsandMarkets, defines and segments the cloud based contact center market into various sub-segments with an in-depth analysis and forecasting of revenues. It also identifies the drivers and restraints for this market with the insights on trends, opportunities, and challenges.



Browse 70 market data tables and 49 figures spread through 130 pages and in-depth TOC on "Cloud Based Contact Center Market - Worldwide Forecasts and Analysis (2014 - 2019)".

http://www.marketsandmarkets.com/Market-Reports/cloud-based-contact-center-market-160166082.html Early buyers will receive 10% customization on reports.


Download PDF Brochure @ http://www.marketsandmarkets.com/pdfdownload.asp?id=160166082 Cloud based solutions for the contact centers refer to the delivery of contact center applications over the internet on-demand basis. These solutions provide organizations with processing and data storage capabilities in the cloud. Cloud based solutions for contact center enable acceleration of business change and improved customer experiences. These two act as the powerful motivators in the global marketplace where contact centers play a major role in competitive differentiation. Cloud contact center software is a low-cost, quick to implement alternative which delivers the flexibility needed by organizations to enable growth and expansion.

The cloud is a delivery model of information technologies based on internet protocols. The cloud has seen unparalleled demand and growth in the contact center market over the past few years. Cloud based contact center is a deployment model that enables organizations to setup their contact center in a remote, third party's data center. It enables greater flexibility, scalability and business agility for contact centers, while saving significant costs over the long term.

MarketsandMarkets has broadly segmented the cloud based contact center market by solution: automatic call distribution (ACD), interactive voice response (IVR), dialers, agent performance optimization (APO), computer telephony integration (CTI) software and analytics and reporting; by service: training, consulting and system integration service and support and maintenance service; by application: call routing and queuing, data integration and recording, chat quality monitoring, real time decision making and work force optimization; by verticals: BFSI, consumer goods and retail, healthcare, government, transportation and logistics, telecommunication and Information Technology (IT), media and entertainment, travel and hospitality, and others; by regions: North America (NA), Europe, Latin America (LA), Asia-Pacific (APAC), and Middle East and Africa (MEA).

MarketsandMarkets believes that the risk of information loss and reduced control after outsourcing are the major issues in the cloud based contact center market. These challenges are restraining the enterprises and customers to adopt cloud based contact center solutions to support a wide range of applications such as call routing and queuing, data integration and recording, chat quality monitoring, real time decision making and work force optimization.

The Cloud Based Contact Center Market is estimated to grow from $4.15 billion in 2014 to $10.9 billion in 2019, at a Compound Annual Growth Rate (CAGR) of 21.3% from 2014 to 2019. In terms of regions, North America is expected to be the biggest market in terms of revenue contribution, while emerging economies such as Middle East and Africa (MEA), Latin America (LA), and Asia-Pacific (APAC) are expected to experience increased market traction with high CAGRs, in the due course.

For more Inquiry : http://www.marketsandmarkets.com/Enquiry_Before_Buying.asp?id=160166082 About MarketsandMarkets MarketsandMarkets is world's No. 2 firm in terms of annually published premium market research reports. Serving 1700 global fortune enterprises with more than 1200 premium studies in a year, M&M is catering to multitude of clients across 8 different industrial verticals. We specialize in consulting assignments and business research across high growth markets, cutting edge technologies and newer applications. Our 850 fulltime analyst and SMEs at MarketsandMarkets are tracking global high growth markets following the "Growth Engagement Model - GEM". The GEM aims at proactive collaboration with the clients to identify new opportunities, identify most important customers, write "Attack, avoid and defend" strategies, identify sources of incremental revenues for both the company and its competitors.

M&M's flagship competitive intelligence and market research platform, "RT" connects over 200,000 markets and entire value chains for deeper understanding of the unmet insights along with market sizing and forecasts of niche markets. The new included chapters on Methodology and Benchmarking presented with high quality analytical info graphics in our reports gives complete visibility of how the numbers have been arrived and defend the accuracy of the numbers.

We at MarketsandMarkets are inspired to help our clients grow by providing apt business insight with our huge market intelligence repository.

Contact: Contact: Mr. Rohan North - Dominion Plaza, 17304 Preston Road, Suite 800, Dallas, TX 75252 Tel: +1-888-600-6441 Email: [email protected] CONTACT: Mr. Rohan Tel: +1-888-600-6441 Email: [email protected] .

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