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Research and Markets: Analysis of the EMEA Hosted Contact Centre Services Market
[November 20, 2014]

Research and Markets: Analysis of the EMEA Hosted Contact Centre Services Market


DUBLIN --(Business Wire)--

Research and Markets (http://www.researchandmarkets.com/research/b4qnnt/analysis_of_the) has announced the addition of the "Analysis of the EMEA Hosted Contact Centre Services Market" report to their offering.

Despite many economic challenges, a steady increase is being witnessed in the adoption of hosted contact center services in the EMEA market. The competitive landscape sees a mixed range of service providers, sharing a common goal of achieving greater market penetration. The changing landscape of the modern consumer (digitally connected, social media-savvy and demanding personalised customer service) has led to an increase in demand for multi-channel solutions. Flexible hosted contact center services are making it possible for businesses to maintain low operating costs and imultaneously explore new technological concepts, such as BYOD and work from home.



Key Questions This Study Will Answer:

  • What is the status of the hosted contact centre services market in EMEA?
  • What are the drivers, restraints, and trends influencing the market?
  • Which companies are the main market participants and what is the go-to market model they are using for their hosted and cloud solutions?
  • What are the main adoption trends in the market?
  • What is the current growth rate in the market and how is this expected to change during the forecast period?

Key Topics Covered:


1. EXECUTIVE SUMMARY

2. MARKET OVERVIEW

3. DRIVERS AND RESTRAINTS-TOTAL HOSTED CONTACT CENTRE SERVICES MARKET

4. FORECASTS AND TRENDS-TOTAL HOSTED CONTACT CENTRE SERVICES MARKET

5. REPRESENTATIVE VENDOR PROFILES

6. THE LAST WORD

7. APPENDIX

Companies Mentioned

  • 24x7
  • 8x8 (News - Alert)
  • Call Miner
  • Citrix
  • Dimension Data
  • eGain
  • Five9
  • Genesys
  • HP
  • IBM (News - Alert)
  • InContact
  • KANA
  • KPN
  • LivePerson
  • LogMeIn
  • Moxie Software
  • Nuance
  • Oracle
  • Portugal Telecom (News - Alert)
  • Salesforce
  • Sitel
  • Swisscom
  • Sykes
  • Tata Communication
  • Telecom Italia (News - Alert)
  • Telefonica

For more information visit http://www.researchandmarkets.com/research/b4qnnt/analysis_of_the


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