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Research and Markets: Analysis of the EMEA Hosted Contact Centre Services MarketDUBLIN --(Business Wire)-- Research and Markets (http://www.researchandmarkets.com/research/b4qnnt/analysis_of_the) has announced the addition of the "Analysis of the EMEA Hosted Contact Centre Services Market" report to their offering. Despite many economic challenges, a steady increase is being witnessed in the adoption of hosted contact center services in the EMEA market. The competitive landscape sees a mixed range of service providers, sharing a common goal of achieving greater market penetration. The changing landscape of the modern consumer (digitally connected, social media-savvy and demanding personalised customer service) has led to an increase in demand for multi-channel solutions. Flexible hosted contact center services are making it possible for businesses to maintain low operating costs and imultaneously explore new technological concepts, such as BYOD and work from home. Key Questions This Study Will Answer:
Key Topics Covered: 1. EXECUTIVE SUMMARY 2. MARKET OVERVIEW 3. DRIVERS AND RESTRAINTS-TOTAL HOSTED CONTACT CENTRE SERVICES MARKET 4. FORECASTS AND TRENDS-TOTAL HOSTED CONTACT CENTRE SERVICES MARKET 5. REPRESENTATIVE VENDOR PROFILES 6. THE LAST WORD 7. APPENDIX Companies Mentioned
For more information visit http://www.researchandmarkets.com/research/b4qnnt/analysis_of_the
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