[January 27, 2015] |
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InMoment Partners with Massage Envy Spa on Guest Experience Initiative
InMoment, a cloud-based customer experience optimization platform,
announced it has been hired by Massage Envy Spa, the pioneer and
national leader of professional, convenient and affordable massage and
spa services, to introduce ME Spa Listens, a guest experience
feedback initiative.
"As a guest-centric organization, we are always evaluating how we can
improve our member and guest experience," said Joe Luongo, chief
operating officer, Massage Envy Spa. "For us, that means going beyond
just measuring member and guest satisfaction. The ME Spa Listens program
will ensure we deliver a best-in-class experience."
After 3 million facials, 80 million massages and over a decade as the
industry leader, Massage Envy Spa continues to find new ways to connect
with guests.
"Massage Envy is showing a level of courage and leadership that is
rare," said Lonnie Mayne, president at InMoment. "Not only are they
committed to going beyond a simple satisfaction score to ensure they're
providing great service to their guests and members, they're taking the
additional step of bringingthis feedback to every area of the company
to align and improve their business. This is the kind of innovation that
builds high-value brands with fiercely loyal customers and employees."
About InMoment
InMoment™ is a cloud-based customer experience (CX) optimization
platform that gives companies the ability to listen to and engage with
their customers to improve business results through better experiences.
Through its Experience Hub™, InMoment provides Voice of Customer (VoC),
Social Reviews & Advocacy, and Employee Engagement technology, as well
as strategic guidance and tactical instruction, support, and services,
to 350 brands across 25 industries in 128 countries. The company is the
leading VoC vendor for the food services, retail, and contact center
industries, with deep domain expertise in B2B, healthcare, hospitality,
and numerous others.
About Massage Envy
Massage Envy Spa, based in Scottsdale, Arizona, is a national
franchisor, and through its franchised locations, is the leading
provider of therapeutic massage in the United States. The national
franchise is dedicated to providing professional and affordable
therapeutic massage and spa services to members and guests with busy
lifestyles at convenient times and locations. Founded in 2002, Massage
Envy Spa has more than 1,000 franchise locations in 49 states and over
1.5 million members. In addition, the average unit volume for a
franchise location is $1.35 million. Through its national partnership
with the Arthritis Foundation, Massage Envy Spa has raised more than $3
million in four, one-day Healing Hands for Arthritis events. The company
was recently ranked #1 Best Franchise with an initial investment of
$500,001 and up by Forbes, #79 in Franchise Time's Top 200, #51 in
Entrepreneur's 2015 Franchise 500 and #27 in its Fastest Growing
Franchise rankings. Massage Envy Spa is a member of the International
Franchise Association (IFA) and was named a 2013 Military Friendly
Franchise. For more information, visit MassageEnvy.com.
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