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Genesys Named a Leader in the 2015 Gartner Magic Quadrant for Contact Center Infrastructure
[June 30, 2015]

Genesys Named a Leader in the 2015 Gartner Magic Quadrant for Contact Center Infrastructure


DUBAI, UAE, June 30, 2015 /PRNewswire/ --

Genesys Positioned in the Leaders Quadrant for the Seventh Consecutive Year

Genesys (http://www.genesys.com), the market leader in omnichannel customer experience (CX) and contact center solutions, today announced that the company has been positioned as a market leader in the "Magic Quadrant for Contact Center Infrastructure, Worldwide"[1] report by Gartner, Inc. This is the seventh consecutive year that Genesys has been named a leader for contact center infrastructure. Gartner also named Genesys the furthest for "completeness of vision" for the seventh consecutive year.

     (Photo: http://photos.prnewswire.com/prnh/20150630/226953 )

The annual Gartner Magic Quadrant report evaluates contact center vendors on their completeness of vision and ability to execute. Based upon Gartner's independent analysis, vendors are placed within one of four quadrants: visionaries, niche players, challengers or leaders. 

Genesys Omnichannel Journey Management was unveiled during the 2015 Enterprise Connect conference in March. The new omnichannel enhancements to the next generation Genesys Customer Experience Platform provide new capabilities that include omnichannel context (inclusive of voice), multimodality, orchestration and journey lifecycle management.



"88 percent of the Middle East's online population use social networking sites daily. Further, as regional businesses focus more on customer relationship building, competition for these large online audiences are on the rise. At Genesys, we added value to customers' lives every day, through the power of our insightful technology which enables organizations and governments to put people at the heart of their decision making processes," said Mohamed Afifi, Regional Director of Genesys Middle East.

To get a free copy of 2015 Gartner Magic Quadrant for Contact Center Infrastructure please visit http://www.genesys.com/about-genesys/resources/genesys-named-a-leader-in-the-2015-gartner-magic-quadrant-for-cci.


 

About the Magic Quadrant 

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose. 

About Genesys 

Genesys is the market leader in omnichannel customer experience (CX) and contact center solutions in the cloud and on-premises. We help brands of all sizes make great CX great business. The Genesys Customer Experience Platform powers optimal customer journeys consistently across all touchpoints, channels and interactions to turn customers into brand advocates. Genesys is trusted by over 4,500 customers  in 80 countries to orchestrate more than 100 million digital and voice interactions each day. Visit us at http://www.genesys.com (or Arabic web site http://www.genesys.com/ar).

 

1. Gartner, Magic Quadrant for Contact Center Infrastructure, Worldwide, May 18, 2015

SOURCE Genesys


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