TMCnet News
Aspect Software Recognized by Frost & Sullivan as the Workforce Optimization Industry 2016 Global Company of the YearGURGAON, India and PHOENIX, Arizona, August 31, 2016 /PRNewswire/ -- - Aspect Recognized for Best Meeting the Future Needs of Customers, Being First to Market With New, Innovative Workforce Optimization (WFO) Solutions - Agent Engagement and Empowerment Found in Workforce Chatbot Mila, and Aspect EQ Workforce Optimization Design, Highlighted as Market Differentiators Aspect Software, a leading provider of fully-integrated consumer engagement, workforce optimization, and self-service solutions, today announced that it has been awarded the 2016 Global Company of the Year Award in the Workforce Optimization Industry by Frost & Sullivan. The Frost & Sullivan Global Company of the Year Award requires a company to demonstrate excellence in growth, innovation, and leadership.
(Logo: http://photos.prnewswire.com/prnh/20160831/402959LOGO ) The award was presented to Aspect because of the company's deep WFO capabilities, backed by excellent customer support services, and increased adoption of its workforce optimization applications. The company's continuous track record of leading innovation was also cited as a driving factor in the decision. "One of the hallmarks of Aspect's WFO suite is the depth of functionality it provides compared to the rest of the competition-particularly in the realm of flexibility and ease-of-use," said Nancy Jamison, Principal Analyst in Digital Transformation, Frost & Sullivan. "And Mila, a self-service chatbot for the workforce, is a perfect example of how Aspect is at the forefront of WFO innovation-improving functionality of its existing products to directly address the unmet needs of its customers, as well as developing innovative new products that anticipate client needs." Aspect was selected for this award due to several key performance drivers of Aspect's EQ Workforce Optimization solutions, including:
To read the complete text on why Frost & Sullivan presented Aspect with their 2016 Global Workforce Optimization Solutions Company of the Year Award, click here. About Frost & Sullivan Frost & Sullivan, the Growth Partnership Company, enables clients to accelerate growth and achieve best in class positions in growth, innovation and leadership. The company's Growth Partnership Service provides the CEO and the CEO's Growth Team with disciplined research and best practice models to drive the generation, evaluation and implementation of powerful growth strategies. Frost & Sullivan leverages almost 50 years of experience in partnering with Global 1000 companies, emerging businesses and the investment community from 31 offices on six continents. To join our Growth Partnership, please visit http://www.frost.com. About Aspect Aspect helps enterprises break down the walls between people, processes, systems and data sources, allowing organizations to unite around the customer journey. By developing fully native contact center interaction management, workforce optimization and self-service capabilities within a single customer engagement center, we enable dynamic, conversational interactions and create a truly frictionless omni-channel customer experience. Leveraging the agility of our worldwide cloud infrastructure and over 40 years of industry ingenuity, Aspect conveniently and easily connects questions to answers while helping enterprises keep service levels high and operational costs contained. For more information, visit http://www.aspect.com. Follow Aspect on Twitter at @AspectSoftware. Read our blogs at http://blogs.aspect.com. Aspect, the Aspect logo, Voxeo and the Voxeo logo are either trademarks or registered trademarks of Aspect Software, Inc. or Voxeo Corporation in the United States and/or other countries. The names of other companies and products mentioned herein may be the trademarks of their respective owners. Media contact: 
|