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2016 Global Contact Center Systems Buyers GuideLONDON, Oct. 27, 2016 /PRNewswire/ -- The landscape for choosing a contact center solutions partner has become complex, with dozens of options to choose from across contact center systems, cloud, and business process outsourcing providers. Rampant industry consolidation has further clouded the picture. The purpose of this Buyers Guide is to provide enterprise organizations with a fundamental assessment of contact center system providers and their capabilities. The guide is based on extensive primary and secondary research and provides the reader with market trends and in-depth profiles of suppliers. Introduction In 2016, innovation is a critical business driver in the contact center systems industry. To compete and ultimately thrive, providers must be able to help their enterprise clients improve the Customer Experience. In 2014, the global contact center systems market declined 4.2% from the previous year as companies refreshed older ACDs and IVR systems with cloud alternatives. On the other hand, the APO segment, which is comprised of QM, WFM, and analytics, had modest gains of 0.1%, 5.4%, and 5.3%, respectively. However, globally, Frost & Sullivan forecasts the purchase of new APO products to increase at a CAGR of 2.5%, and within that analytics solutions growing at a CAGR of 6.8% between 2014 and 2019, as companies seek to access information that can help them improve the Customer Experience. Download the full report: https://www.reportbuyer.com/product/4109123/ To view the original version on PR Newswire, visit:http://www.prnewswire.com/news-releases/2016-global-contact-center-systems-buyers-guide-300353170.html SOURCE ReportBuyer 
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