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West Positioned as a Niche Player in Gartner CCaaS Magic Quadrant, North AmericaCHICAGO, Dec. 05, 2016 (GLOBE NEWSWIRE) -- West Corporation, a leading provider of communication services, is proud to announce today that Gartner, Inc. has positioned the Company in the Niche Players Quadrant of its annual “Magic Quadrant for Contact Center as a Service (CCaaS), North America”1. This is West’s first year being placed in the MQ for contact center. West believes this recognition from Gartner is a result of the Company’s enhanced contact center offering and its commitment to delivering exceptional customer experiences across diverse channels, devices and geographies. West brings expertise in providing midmarket and large enterprise clients with feature-rich, flexible and scalable contact center solutions. In addition, West’s Unified Communications Services supports a wide variety of enterprise communications offerings with support for conferencing and collaboration, digital media, managed voice and network services. The Company has broad experience in developing, implementing and managing Unified Communications as a Service (UCaaS) solutions, delivering seamless connectivity and long-term support to its clients. “We are honored to be recognized by Gartner among the CCaaS providers positioned in the Niche Players Quadrant,” said Scott Etzler, West’s nified Communications Services segment president. “We believe that our commitment to expanding and enhancing our contact center offerings while maintaining our commitment to delivering world-class customer service has been key to achieving placement in Gartner’s CCaaS Magic Quadrant. As the contact center continues to evolve, we remain dedicated to developing new strategies and enhanced technology to deliver effective CCaaS solutions and user experiences.” According to Gartner: Download the full Gartner Report here. About the Magic Quadrant About West Corporation For 30 years, West has provided reliable, high-quality, voice and data services. West has sales and operations in the United States, Canada, Europe, the Middle East, Asia Pacific and Latin America. For more information, please call 1-800-841-9000 or visit www.west.com. For more information about West’s Unified Communications solutions, please call 1-855-544-0455 or visit www.westuc.com. 1 Gartner, Magic Quadrant for Contact Center as a Service, Worldwide, October 24, 2016 AT THE COMPANY: Julie Kent-Ransom West Unified Communications Services [email protected] 773.867.7003 |