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Operator Clouds: Safeguard Memories, Grow Revenue and Build Loyalty

Offering additional cloud storage isn't just for companies like Apple or Google. The fact is that telecom operators have distinct advantages over these cloud providers.

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Noble Systems Making Contact Center Migration to Cloud Easy
A single code base make transitioning any contact center to the cloud an easy process that doesn't require re-training agents.

By: Erik Linask | 3/29/2019

Viavi Solutions Selects Gemalto for Software Licensing Management
Viavi Solution touts global leadership in communications test and measurement and optical technologies. Embracing the SaaSy reality of today, Viavi ve…

By: Maurice Nagle | 3/29/2019

Software License Management Keys
Software license management entails three key tenants, centralization, automation and end-user enablement.

By: Maurice Nagle | 3/29/2019

Why Context is Key to a Personalized Customer Experience
In today's digital age, where just about anything can be accomplished online, customers have taken to self-service options as a first step in problem …

By: Erik Linask | 3/25/2019

Noble Systems Shines at Enterprise Connect
Omnichannel contact center solution provider Noble Systems reports a growth in cloud revenue of 40 percent from 2017 to 2018. Showing off cloud capabi…

By: Maurice Nagle | 3/19/2019

Using Caller Intent to Enhance Customer Experience
We live in a new world of customer expectations, where data and analytics rule the day and companies that are able to more effectively turn customer d…

By: Erik Linask | 3/19/2019

Billing in a Multicloud World: The Great Challenge
If left unattended, the costs associated with multicloud environment can quickly get out of control.

By: Lenildo Morais | 3/14/2019

Give Customers What They Want
Meeting the demands of modern customers starts with understanding your product through their eyes - what they like, what they dislike and general thou…

By: Maurice Nagle | 3/14/2019

Five9 Finds Smart Messaging in WEBTEXT
WEBTEXT announced that is Five9 contact center messaging solution is now commercially available, allowing Five9 customers to leverage Twitter, Faceboo…

By: Maurice Nagle | 3/11/2019

On Hold No More: Callback and InQueue Self-Service Options
Waiting on hold can be one of the most frustrating experiences for customers and, even if issues are ultimately resolved, there is often a negative pe…

By: Erik Linask | 3/11/2019

Research Reveals IT/Cloud Professionals Rate Network Efficiency Number One Priority for Optimizing Data Center Performance
Efficiency and effectively reducing costs are the leading challenges internationally for today's data centers. In most situations, data centers are no…

By: Arti Loftus | 3/6/2019

Nuance Unveils New Agent AI Contact Center Bundle
Nuance unveiled the arrival of a contact center bundle bringing together artificial intelligence and agents to drive productivity via real-time insigh…

By: Maurice Nagle | 3/5/2019

9 Ways Automation Will Improve Customer Experience
Customer service is overtaking product and price as the determine factor for which brands customers choose. Customers are looking for four key element…

By: Erik Linask | 3/4/2019

Software Vendors Don't Overlook UX in Monetization Efforts
For businesses of all kinds, the customer experience is paramount. For software solution providers, the customer experience extends from the incubatio…

By: Maurice Nagle | 3/1/2019

Radisys Adds Advanced Speech Recognition to Its MediaEngine Product
As the world becomes more automated and communications become smarter and more analytical, speech recognition becomes a critical element of communicat…

By: Tracey E. Schelmetic | 2/26/2019

Ribbon Showcases Portfolio of Communications Software Solutions at MWC Barcelona 2019
Ribbon Communications Inc. - a global software leader in secure and intelligent cloud communications will be amongst other big names displaying how le…

By: Arti Loftus | 2/26/2019

Governance as Code: Keeping Pace with the Rate of Change in the Cloud
The rate of change in the cloud has surpassed the capability of humans to keep pace. So, has "digital transformation" evolved from an amorphous buzzwo…

By: Lenildo Morais | 2/26/2019

Eliminating Customer Frustrations with Self-Service Options
Good self-service options not only solve customers' problems, but they also give customers a sense of accomplishment and reduce the frustration that o…

By: Erik Linask | 2/25/2019

Sentinel Up Shrinks Cost While Skyrocketing Satisfaction
A vendor that develops lighting measurement applications for industries including commercial lighting, automotive and aerospace provides customers wit…

By: Maurice Nagle | 2/22/2019

NovelVox Unveils Credit Union Unity
This week, NovelVox unveiled the Credit Union Unity portfolio for contact centers. The newly released suite is geared to meet the specific needs - i.e…

By: Maurice Nagle | 2/22/2019

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