Operator Clouds: Safeguard Memories, Grow Revenue and Build Loyalty

Offering additional cloud storage isn't just for companies like Apple or Google. The fact is that telecom operators have distinct advantages over these cloud providers.

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Avaya Augments Desktop Experience
Avaya aims to improve the desktop experience with a number of new additions to its portfolio. These include headsets, expanded feature support as well…

By: Maurice Nagle | 1/17/2019

Zappix Announces Amazon Alexa Integration
Zappix announced integration with Amazon Alexa to elevate the customer experience. Unveiled at NRF's BIG Show this week, the new integration will be a…

By: Maurice Nagle | 1/17/2019

LicensingLive! Speakers Offer Advice on Adopting, Optimizing Subscription Models
If you're considering or are in the midst of shifting to a subscription licensing model, you'll want to have some flexible offerings, ensure company a…

By: Paula Bernier | 1/11/2019

Twilio Announces New Chief Product Officer
Twilio announced that as of January 14th, Chee Chew will serve as the cloud communications company's new Chief Product Officer. In joining the team, C…

By: Maurice Nagle | 1/11/2019

Incessant Tech: Redefining the Future of Work with Digital Automation Strategies
As businesses continue to undergo their digital transformation projects, many of them are looking to automation as part of the answer. Hear more at Fu…

By: Erik Linask | 1/9/2019

Tehama.io: Making Sure Businesses Can Function in the Cloud Era
SVP Gene Villeneuve tells us what's going on at Tehama and how the company is helping overcome some of the challenges of the cloud age so users can fu…

By: Erik Linask | 1/9/2019

Wounded Warrior Project Picks Talkdesk
Wounded Warrior Project (WWP) announced the selection of Talkdesk's enterprise contact center platform to support the WWP's warrior Resource Center in…

By: Maurice Nagle | 1/8/2019

LicensingLive! Speaker Roll Emphasizes 'The Power of Decision'
In an effort to help businesses decide to embrace change, Gemalto hosted ultra athlete Roll at its recent LicensingLive! event. There Roll emphasized …

By: Paula Bernier | 1/4/2019

Helpshift, Zipwhip Discuss Messaging, Texting, CX
Customer service continues to become more asynchronous, automated, intelligent, and proactive. Just look at what companies like Helpshift and Zipwhip …

By: Paula Bernier | 1/4/2019

Vector Capital to Acquire Aspect Software
Workforce optimization market leader Aspect Software announced a definitive merger agreement to be purchased by Vector Capital. The deal involves $100…

By: Maurice Nagle | 1/3/2019

More Intelligent, More Intuitive, More Adaptive: Contact Center Software for A New Year
Heading into 2019, year-end trendspotting is surfacing predictions for the future of nearly every form of technology, and after years of software disr…

By: Cynthia S. Artin | 1/2/2019

How to Sell Your Software Licensing Effort
Software licensing is key to business transformation. But for new licensing strategy to succeed, you need to demonstrate to the board and C suite how …

By: Paula Bernier | 12/28/2018

Bright Pattern Partners with VION
Bright Pattern announced a new partnership with VION Consulting. VION will be able to better serve contact centers in the Philippines, India, Malaysia…

By: Maurice Nagle | 12/27/2018

Voxox Appoints VP Wholesale Sales
Voxox announced the appointment of Debi Yphantides to the position of VP of wholesale sales for the cloud communications solution provider. Yphantides…

By: Maurice Nagle | 12/20/2018

Conversational AI Outfit Pypestream Raises $15M+
Conversational enterprise AI company Pypestream has garnered more than $15 million in new funding. Insurance company W.R. Berkley led the round.

By: Paula Bernier | 12/18/2018

AVOXI Announces Successful Round of Financing
CaaS provider AVOXI announced a $10M round of funding from Ballast Point Ventures (BPV). The influx of funds will go toward product development, marke…

By: Maurice Nagle | 12/14/2018

Route Mobile Announces Further Collaboration with Oracle Marketing Cloud
Oracle PartnerNetwork (OPN) member, Route Mobile Limited, unveiled further collaboration with the Oracle Marketing Cloud. The Oracle Customer Experien…

By: Maurice Nagle | 12/14/2018

What's Happening With Cloud-Based Business Communications
The global cloud PBX market is poised for 23.5 percent compound annual growth between this year and 2024. The health care vertical is leading hosted P…

By: Paula Bernier | 12/13/2018

Software Licensing Efforts Should Begin With Identifying Value Goals
Businesses should clearly define the primary value of their software licensing efforts and every step they need to take to execute on those strategies…

By: Paula Bernier | 12/10/2018

Cloud Communications Week in Review: Agora.io, Fusion, RingCentral & More
The cloud era is upon us, and the dawn of a new day has arrived. Technology is in the midst of a major transformation as a result of cloud computing, …

By: Maurice Nagle | 12/8/2018

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