When organizations want to go beyond operational efficiency when looking at performance, they often turn to Mean Time to Resolution, or MTTR. Why? MTTR is a metric for organizations to measure the average time it takes to resolve issues or incidents. It ensures user satisfaction, because quicker problem resolution leads to happier customers and minimizes disruptions to normal operations.

Therefore, a low MTTR is indicative of efficient support and incident management processes, contributing to increased productivity, adherence to service level agreements and the optimization of resources.

To help organizations accelerate their MTTR, Orca Security, a provider of agentless cloud security, strengthened its relationship with Amazon Web Services (News - Alert) by integrating with Amazon Bedrock, a fully managed service that provides access to foundation models via an API to build and scale generative AI applications.

Orca Security utilizes its patented SideScanning technology and Unified Data Model to make cloud security feasible for enterprises undergoing cloud migration and expansion. Through the Orca Cloud Security Platform, they offer extensive coverage and visibility of risks in the cloud, distinguishing themselves with continuous first-to-market innovations.

Orca Cloud Security Platform integrates with Amazon Bedrock, its third integration with an AI engine, to automatically create remediation instructions for identified risks in customer cloud environments. This means that security teams can easily implement these instructions by copying and pasting code into their command line interface or Infrastructure as Code, or IaC, tools, thereby accelerating MTTR.

These streamlined remediations also reduce skill requirements for cloud security professionals, which brings quicker, more accurate and decisive actions to lower overall risk and enhance cloud security posture.

“By integrating generative AI in our platform, we have helped our customers significantly improve their productivity and cloud security postures,” said Gil Geron, CEO and co-founder of Orca Security. “Our latest integration with Amazon Bedrock demonstrates the resolve in our commitment to utilizing technologies such as generative AI to deliver tangible business advantages to our customers.”

The integration with Amazon Bedrock is the latest in several AWS integrations to enhance security for Orca and AWS customers’ cloud estates, including Amazon GuardDuty and Amazon Security Lake. By expanding access to generative AI engines, Orca Security continues to embrace its culture of innovation to help deliver cloud security that is easy to operate, multiplies productivity and accelerates cloud security outcomes.