Tech companies are attempting to adopt flexible consumption models to provide offerings as a service. Doing it right requires transforming both the business and operating model at the same time. Experts have joined ITEXPO (News - Alert) to share five important steps in this transition in the session, “The Importance of Transitioning to an As-a-Service Model.”
- Establish a transformation office with executive sponsorship while realizing that a governance model that signals strong organization commitment is imperative to success. A guiding principle should include driving the change from top to bottom, deploying dedicated resources and refining metrics to drive accountability.
- Disaggregate the operating model into a set of services or in other words, to decompose the company’s operating model into a set of services in a way that allows each service to be managed and tracked independently, and by doing this, owners can give the operating model the flexibility it needs to support a variety of FCMs.
- Determine the level of standardization within each service where essentially, the company needs to determine which set of services can be leveraged across all offerings, which need to be developed separately to support certain groups, and those that are unique and must be maintained independently, too.
- Operationalize each service, and establishing ownership of the service components that are needed to run, manage and track the service does it.
- Establish service life cycle management, and once a service is established, the service owner should periodically review its metrics to evaluate its performance and drive continuous improvement and work with the service’s consumers to comprehend their new requirements, and identify and prioritize the development of any new needed capabilities.
Edited by Maurice Nagle