It’s time again for the unveiling of the Cloud Computing Excellence Award winners. This time around we’re highlighting the companies and products that made their mark in the cloud communications and cloud computing arenas over the past year.
These awards honor the suppliers that have most effectively leveraged the cloud in their efforts to bring new, differentiated offerings to market. Here is the list, as short description of each offering on it, of the winners in both the cloud communications and cloud computing categories.
Epicor Software Corp.
Epicor FFL Compliance Manager
This Federal Firearms Licensee solution helps organizations handle every aspect of ATF compliance quickly and easily and to stay prepared for inspections or traces. Developed in collaboration with trusted firearms compliance and operations exerts at Orchid Advisors, it allows users to expedite the completion of A&D logging tasks using built-in guidance and user assistance. And it allows for self audits in an effort to stay compliant.
Five9 Summer Release 2016
This solution empowers customers to engage using the channels of their choice. It includes web and video capabilities that leverage WebRTC. It also has SMS and mobile capabilities. Channel hopping and escalation features are also part of the mix. Businesses also can use the Five9 Summer Release 2016 to leverage the power of predictive analytics to shape the customer journey and proactively engage with customers at crucial moments.
This feature-rich phone system is hosted on Fonality servers rather than at the customer premises. That frees users from having to invest in and maintain PBX equipment. Features of this solution include auto attendant; call recording; contact center functionality such as barge, monitor, and whisper; instant messaging; presence; screen sharing; and video collaboration. Fonality also provides deskphones.
HEAT Service Management
This solution helps users modernize their service desk. It blends best practices with configurable tools to manage infrastructure and control costs. It adds availability management, event management, financial management, product and portfolio management, release management, and service level management to the HEAT Service Desk.
Masergy Communications Inc.
This unified communications as a service allows organizations to replace a PBX with a cloud-based solution, eliminating upfront and ongoing costs involved with on-premises phone systems. It features include single number mobility; guaranteed on-net performance; seamless voice, video, and instant messaging; a single inbox for email, fax, and voicemail; automatic failover; global private dialing; conferencing; call recording; and real-time analytics.
Monet WFO Live, Workforce Optimization in the Cloud
This is an affordable and ease-to-use workforce optimization software solution that lives in the cloud. It includes workforce management, quality monitoring, analytics, and performance management. It helps call centers improve their service levels and reduce their costs. And it enables organization to eliminate upfront expenses and many IT support requirements in the process.
This solution ensures every call staff makes or receives can be recorded and stored securely in the cloud for later replay. That comes in handy in settling disputes. Because the solution lives in the cloud, it can be implemented within minutes via simple IP address provisioning. It supports IETF Standard SIPREC. And it features live monitoring, multi-tenancy, multi-site recording, call tagging, audit trail, call exporting, and more.
This is the only CRM built for Google (News - Alert), used by Google, and recommended by Google. It enables organizations to have one system for everything related to their business. It integrates with Google Sheets, Docs, Slides, Calendar, Inbox, and Gmail. It automatically links to all related emails, files, and calendar events across the entire company. And any changes to Google contacts are automatically updated in ProsperWorks.
This is a family of partner relationship management solutions aimed at elevating indirect channel partners. At the core of this partnering automation solution is the Partner Cloud, a platform for driving partner performance and productivity. It is comprised of business intelligence, a business rules engine, a content management system, enterprise integration, multi-channel communications, and a partner system of record.
Star2Star Communications LLC
This is a VoIP telephone system and service with a broad set of features. It includes phones and related equipment as well as telephone service and maintenance – all designed to work together and delivered with around-the-clock system monitoring. It is based on Start2Star’s Hybrid Architecture, which combines the best aspects of cloud-based and on-premises systems. It features a management tools that handles traffic flow to ensure the highest possible call quality.
TIBCO Software Inc.
TIBCO Spotfire Cloud
This data analytics solution is delivered via the software-as-a-service model. That means there’s no installation or management required, and it’s instantly available. Users can employ it to access both stored and real-time data. Spotfire visualizations provide easy to understand information so users can quickly act on their data analyses. When users spot a trend or anomaly, the TIBCO Spotfire Cloud Contextual Collaboration allows for the creation of conversation threads to quickly share and discuss that.
This is a software-defined access architecture combining web-scale technology with open source platforms to facilitate rapid innovation in multi-technology, multi-vendor environments. The Mosaic cloud platform and Mosaic OS combined with programmable network elements provide operators with a highly agile open services architecture.
Alert Logic Cloud Insight
AWS is secure, but what you put there may not be due to account misconfigurations and software vulnerabilities. This solution accelerates DevOps with highly automated self-service scanning of all applications, workloads, and AWS services. It inspects the full stack against a large library of vulnerabilities. And it provides deeper insight with integrated Amazon Inspector results and AWS Config records.
This is a secure application deployment platform that uses software-defined networking principles in a wide area network to dramatically reduce network costs. At the same time it optimizes application performance. And this SD-WAN solution operates as a secure application network overlay that consolidates multiple network functions over any new or existing network connection.
Datapipe Infrastructure as a Service
Datapipe has a state-of-the-art network and redundant data center through which it delivers network and support services and a single point of contact. These services enable enterprises to pay only for what they use, enjoy 100 percent network uptime, scale as needed, and ensure business continuity and disaster recovery.
This is a software-defined network that allows a customer to establish direct, private connections to multiple cloud service providers, others on the platform, and other data centers on the connected network. They can do all that from a single interface. This capability is powered by Australia’s Megaport, a leader in SDN-enabled interconnection solutions.
Edited by Alicia Young