Many businesses across a variety of industries have strained themselves to fundamentally alter their day-to-day operations in response to the coronavirus pandemic. As a result, a large proportion of workers are being allowed or even encouraged to work remotely in the future.
The continuation of these work practices can be largely attributed to the productivity of remote workers being proportionally higher than initially thought by both employers and employees alike.
Furthermore, this unanticipated continued level of remote working adopted by many companies has led to an influx in cloud communications innovations. These aim to leverage the useability of cloud communications solutions for enhancing customer experience and employee productivity while simplifying communications for IT teams across many industries.
Kandy Communications, a pioneer in the development of cloud real-time communications applications, announced earlier this month an expansion of their long-standing relationship with leaders in digital communications transformation powered by AI and automation, ConnX.
"The team at ConnX has been with Kandy from the beginning," said Chuck Canton, President, Kandy at American Virtual Cloud Technologies (which acquired Kandy in 2020 from Ribbon Communications (News - Alert), where the Kandy platform was first developed). "Given their impressive pedigree, including decades of implementing and managing broadly distributed enterprise solutions working with many of our partners, including AT&T (News - Alert), ConnX has contributed greatly to our understanding of what customers need and want and the value of managed services; in this new world of cloud-based services."
With a distinguished portfolio of highly successful implementations for digital, physical, and hybrid retailers, for example, ConnX and Kandy (News - Alert) leveraged their full-stack real-time communications offering for retailers to transform a national chain in the US, built and managed by ConnX, and connecting over 80,000 endpoints, including physical stores, a contact center, and the retailer's eCommerce platform.
"As with every new technology, including the shift from traditional, circuit-based voice to IP telephony decades ago, the shift from IP-PBX (News - Alert) solutions to full-cloud capabilities starts with innovation before accelerating to commercialization," said Indrajit Ghosh, founder, and CEO, ConnX. "What differentiates ConnX is our ability to add value to the underlying technologies partners like Kandy bring to the table. With our experience serving businesses, from SMBs to large global enterprises, we are able to integrate the best networks with the best software applications, with our increasingly powerful digital infrastructure, and roll that out quickly and efficiently, replacing complex, expensive legacy systems with infinitely scalable and flexible managed solutions. The people and the platform Kandy continues to evolve have been essential to our global capabilities and growth."
The CPaaS market has continued to mature over the last year as demand for cloud communications expanded use cases and prompted new suppliers to enter the market. According to research from IDC, global market revenue for CPaaS reached $5.9 billion in 2020, up from $4.26 billion in 2019, and is expected to reach $17.71 billion by 2024.
ConnX, currently serving customers across 120 countries, has developed plans to expand its services to meet the constantly surging global demand of its growing base of customers. This service is provided through their unique platform that enables mid-size and large global enterprises to benefit from a comprehensive real-time communications solution that incorporates unified voice, data, video, chat, messaging, collaboration, security, and AI-powered service assurance. In addition, ConnX Maestro Orchestrator, an AI-driven technology for automated and zero-touch provisioning for both voice communications and network equipment management, speeds time to market and provides cost saves in deployment.
Utilizing their carrier-grade Kandy Business Solutions, Kandy provides a full suite of cloud-based Unified Communications (News - Alert) as a Service (UCaaS) capabilities to its customers, available through their leading channel partners that include ConnX and AT&T. Kandy UCaaS offers a fully-featured Cloud PBX, Smart Office UC, and Collaboration Clients, Contact Center as a Service, and SIP Trunking as a Service solutions.
For more information about how ConnX and Kandy partnered to design, develop, implement and manage the communications network, platform, and applications for one of the top retailers in the U.S., download the Case Study here.
Edited by Luke Bellos