Palo Alto Networks Strengthens Support for Premier Clients at No Additional Cost

By Greg Tavarez, TMCnet Editor  |  November 21, 2023

In terms of cyber threats, there have been around 5.4 billion records breached, according to IT Governance. The impact here can be harsh, with the global average cost of a data breach in 2023 being $4.45 million, according to an IBM report.

Palo Alto Networks, as a global cybersecurity provider, positions itself at the forefront of this industry. The company's commitment to excellence is evident in its cybersecurity platforms and services, which are fortified by threat intelligence and advanced automation.

What makes Palo Alto (News - Alert) Networks stand out are its comprehensive security measures that enable organizations to implement a Zero Trust Enterprise model, respond effectively to security incidents, and foster improved security outcomes.

This dedication to enhancing cybersecurity makes Palo Alto Networks an ideal choice for organizations seeking a reliable and forward-thinking cybersecurity provider.

In acknowledgment of its customers' collective trust and the heightened threat landscape, Palo Alto Networks has unveiled a complimentary and immediate offering: the Unit 42 Incident Response Retainer. This initiative aims to provide additional support to eligible customers during critical moments.

Unit 42 experts operate on behalf of organizations, employing their skills to detect and respond to cyberattacks. With a focus on scalability and enabling organizational teams to concentrate on crucial matters, Unit 42 handles over 1,000 incident response investigations annually. The Unit 42 Retainer is available in four distinct levels, each offering various response time SLAs, providing organizations with options that complement existing security operations capabilities, suit their budgetary considerations, and address specific incident response requirements.

"The scale, sophistication, and speed of attacks, coupled with the expanding attack surface, mean protecting your organization is more challenging than ever,” said Wendi Whitmore, Senior Vice President of Unit 42, Palo Alto Networks. “Quick response makes all the difference — your defenses must outpace the time needed to execute an attack.”

Qualified customers using this retainer will receive the first 250 hours of Unit 42 incident response services at no cost. The arrangement also includes a commitment to a swift two-hour response time, continuous access to Unit 42's incident response team around the clock throughout the year, and the invaluable expertise of Unit 42's threat intelligence professionals.

This comprehensive package is offered with the intention of fortifying customers' cybersecurity defenses and ensuring a proactive response to emerging threats, reinforcing Palo Alto Networks' dedication to its clientele.

"We are stepping up our commitment, making sure that our most loyal customers have leading incident response and threat intelligence capabilities available exactly when they need them,” Nikesh Arora, chairman and CEO of Palo Alto Networks. “With the free and instant Unit 42 Incident Response Retainer, customers have peace of mind that in the event of an attack, Unit 42 is ready to respond to reduce operational impact within two hours."

The complimentary Palo Alto Networks Unit 42 Incident Response retainer is available now for qualified customers. This offer is available through January 31, 2024.

Edited by Alex Passett
Get stories like this delivered straight to your inbox. [Free eNews Subscription]