Businesses looking to elevate their CX strategies can do so in Fort Lauderdale, Florida, at the Future of CX Expo, taking place February 13-15. The packed agenda features keynote presentations, panel discussions and breakout sessions covering a wide range of topics, including the power of data-driven CX, emerging technologies like AI and automation, optimizing the human touch and creating seamless omnichannel experiences.
Then, there is the expo floor where attendees have a chance to explore innovative CX solutions offered by various technology companies. Live demos, product presentations, and networking opportunities will facilitate valuable connections and spark new ideas.
Cisco will make an appearance at Future of CX Expo during panels discussions. Alex Lopez, Engineering Leader for Collaboration, Cisco (News - Alert), will discuss how to improve the agent experience. Brian Heikes, Director of Product Management, Webex Connect, Cisco, will discuss CPaaS and APIs in CX.
No doubt the Future of CX Expo will establish itself as a valuable resource for businesses seeking to stay ahead of the curve.
Now, to the news.
Cisco and NVIDIA announced plans to deliver AI infrastructure solutions for data centers. These solutions aim to be easily deployed and managed, which offers the massive computing power needed for enterprises to thrive in the AI era.
The partnership brings together Cisco's expertise in Ethernet networking and extensive partner ecosystem with NVIDIA (News - Alert)'s pioneering role in the development of GPUs, which have fueled the AI boom. Both companies share a vision of helping organizations navigate the transition to AI with secure, Ethernet-based infrastructure.
This isn’t the first partnership between the tech giants. Cisco and NVIDIA have already collaborated on integrated solutions for Webex collaboration devices and data center compute environments.
The new partnership expands their collaboration into the data center, offering enterprises scalable and automated AI cluster management, automated troubleshooting and improved customer experiences.
"AI is fundamentally changing how we work and live," said Chuck Robbins, chair and CEO, Cisco. "Strengthening our great partnership with NVIDIA is going to arm enterprises with the technology and the expertise they need to build, deploy, manage and secure AI solutions at scale."
NVIDIA's latest Tensor Core GPUs are available in Cisco's M7 UCS servers for optimal performance across AI and data-intensive workloads. NVIDIA AI Enterprise software stack is offered on Cisco's price list for secure, stable and supported production AI.
Cisco Validated Designs simplify deployment and management of AI clusters in various use cases, and CVDs for FlexPod and FlashStack for Generative AI Inferencing with NVIDIA AI Enterprise are available this month, with more to follow.
The partnership also brings streamlined AI infrastructure management with Cisco Nexus Dashboard and Intersight across on-premises and cloud environments. ThousandEyes provides AI-driven insights and automated remediation for network issues across cloud and on-premises environments.
"Companies everywhere are racing to transform their businesses with generative AI," said Jensen Huang, founder and CEO of NVIDIA. "Working closely with Cisco, we're making it easier than ever for enterprises to obtain the infrastructure they need to benefit from AI, the most powerful technology force of our lifetime."
The solutions will be available in the second quarter of the calendar year, sold through Cisco Channel partners.
To hear more from Lopez and Heikes, join them for their sessions at Future of CX Expo, taking place February 13-15 in Fort Lauderdale, Florida, as part of the #TECHSUPERSHOW. Future of CX Expo is a chance for attendees to dive into emerging trends, cutting-edge technologies, and strategies that promise to shape the future of customer interactions. This includes agent assist, conversational AI, generative AI, analytics and automation, CPaaS, knowledge management, workforce optimization, and more.
Edited by Alex Passett