Reservations are being confirmed, boarding passes are being downloaded and presentations are being finalized for next week’s ITEXPO (News - Alert) Anaheim. Among the presenters will be TriCore Solutions, a company that has helped more than 250 enterprise organizations unlock the business value from their IT investments.
“We provide a full suite of scalable and reliable managed application, cloud, infrastructure hosting, and consulting services to reduce costs, raise service levels, improve the customer experience, increase business agility, and accelerate innovation -- all delivered with the ‘TriCore Trusted Promise’,” the company notes on its homepage.
Because it works so closely with its customers, TriCore has some strong opinions on the value of collaboration. As such, TMC (News - Alert) recently caught up with Mark O’Connor, General Manager of Sales East for the company, and he answered some probing questions:
TMC: How do you feel collaboration software/services are helping workers today?
Mark O’Connor: TriCore believes Collaboration software/services are “Mission Critical Business/ Organizational Projects.” A common theme within companies is how to streamline communication channels and improve access to data. After all, better communication and easier access to data leads to improved processes, higher productivity and improved margins. But how can this be accomplished while still keeping the data secure and accessible to only those resources who need it, both inside and outside the company? A common, and very good, approach is to leverage SharePoint. Like any major project, though, it comes with its ‘share’ of considerations and complexities.
TMC: Have security practices been adjusted as a result of recent security threats?
MO: Yes. The realm of compliance and security has spread its wings far. We all are aware that the business model and its aspects have changed from what they used to be a decade back. There is a larger emphasis now in providing the best service to the customer and yet complying with all the security norms to keep customer data from breaches. This is not only a mere business requirement but the very foundation for a business entity to survive in the current business environment.
TMC: How is cloud computing shaking up your product/service offerings?
MO: Most IT departments are forced to spend a significant portion of their time on frustrating implementation, maintenance, and upgrade projects that too often don’t add significant value to the company’s bottom line. Increasingly, IT teams are turning to cloud computing technology, often without upper management’s approval, to minimize the time spent on lower-value activities and allow IT to focus on strategic activities with greater impact on the business. Cloud computing lets you rent the tech you want, paying a monthly fee for it.
TMC: What innovations do you expect to see in the business communications world in the next year?
MO: The Internet of Things (IoT) promises to be an Internet of devices where the information gathered enables us to do new things. It may seem like a new concept, and it is new in the consumer world, however the concept has been around for a while in different forms. Retail and transportation industries have been leaders in developing “smart” applications for quite a while but it is only recently where industry is using more off-the-shelf technology and has embraced the cloud to make it smarter, more flexible and more affordable. IoT is a complex structure of hardware, sensors, applications, analytics and devices that need to be able to communicate geographically and across all functions. Once the data is collected from numerous endpoints, the challenge then becomes converting it into actionable insight. Sorting and analyzing the output from all of these endpoints, and making it relevant for users, is a problem on a scale we have not seen before.
TMC: What are you looking forward to at ITEXPO Anaheim?
MO: As a presenter, I’m looking forward to the reaction of the audience to my presentation, “Choosing the Right Vendors for Your Managed Services Offering”. I’m curious as to the questions, concerns and ensuing discussion. My session will discuss what you should look for when choosing a vendor for your managed services offering and the ROI your company will receive when working with a managed service provider. It will also stress the importance of meeting the support team as much possible, the folks who are doing the work. My session will help you understand what to look for if you decide to work with a Managed Service Provider.
Edited by Kyle Piscioniere