PCCW's Console Connect and NetSapiens Team to Enhance UC Network Performance

By Matthew Vulpis, Content Contributor  |  June 30, 2021

Bringing together PCCW’s (News - Alert) massive MPLS network which delivers speed, security and resilience to enterprises around the world, and NetSapiens’ suite of UC solutions, NetSapiens (News - Alert) and PCCW's Console Connect announced at ITEXPO an integration of cloud communications, collaboration (UC&C) and contact center (CC) solutions for service providers, which enhance network performance and control for NetSapiens customers.

This freshly minted collaboration enables NetSapiens “to extend their global reach and directly connect their service provider customers with on-demand virtual interconnections that can be self-provisioned through the Console Connect portal or via its API,” according to the company’s announcement.

Being able to more easily and instantly provision new secure, enterprise-grade real time communications services has become more mission critical than ever, following on the impact of COVID-19 over the last year and a half.

Businesses had to scramble for months to re-engineer their networks to support remote employees, and the delays caused by complicated, slow, and frustrating traditional processes caused highly publicized damage, including day long or even week-long queues as people called into state unemployment agencies, testing facilities, and vaccination teams to get answers to often difficult questions.

With a strong “self-service” portal, it takes only minutes to add and secure more users, while also supporting the management teams responsible for ensuring business continuity in even the roughest times. NetSapiens customers can use the Console Connect Software Defined Interconnection platform to create private and direct connections to NetSapiens’ UC environment, with performance and security aspect.

The automated Console Connect fabric is underpinned by PCCW Global’s private, low latency IP backbone, which is one of the largest MPLS networks in the world.

The collaboration extends NetSapiens’ global sales channel via PCCW Global (News - Alert) and the Console Connect platform, which provides direct access to more than 450 data centers in over 50 countries. Carrier and service provider customers will also be able to directly order NetSapiens’ UC solutions through Console Connect’s new Meetingplace.

At Meetingplace, users can meet, buy and sell within a growing ecosystem of cloud, data center, SaaS (News - Alert), UcaaS, IX and IoT partners, while making on-demand virtual interconnections between apps, services and one another.

Mr. Michael Glynn, Vice President of Digital Automated Innovation, PCCW Global, said, “I am delighted to not only on-board NetSapiens to the Console Connect ecosystem, but also welcome them as a partner for our new Meetingplace. Our Software Defined Interconnection platform is uniquely positioned to support the global connectivity requirements of NetSapiens service provider and carrier customers, while also placing their market-leading UC products and solutions in the shop window of Console Connect users globally through our Meetingplace.”

Founded in 2002, NetSapiens today provides almost 2 million application seats to more than 200 service providers. Through its SNAPsolution, NetSapiens offers a comprehensive platform of UC services and feature-sets for service providers that is custom-built to their requirements. This includes a scalable and secure video conferencing and meeting room solution, as well as a contact center platform to improve customer engagement.

Mr. Scott Goodwin (News - Alert), Senior Vice President of International Market Development, NetSapiens, said, “I am excited to bring together our leading B2B unified communications (UC&C) solutions with Console Connect’s global on-demand connectivity.

Through this collaboration, NetSapiens says it is now able to rapidly expand its geographic reach, bringing our technology to a new global audience, enabling their “partners to create services under their own brand competitively and securely in a fraction of time, and helping them support the growing requirements of a mobile workforce.”




Edited by Erik Linask